WOW - 2012 should be a great year for the industry! We are breaking records with entries for the 2012 Top Ranking Performers in the Contact Center World Awards - seems more and more companies really value the approach we have where you learn as you participate and get the opportunity to hear who else is doing great things and how.
The awards on offer this year include:
|Best Community Spirit
Given to the company that demonstrates a commitment to the community and is involved in local community activities.
|Best Contact Center Design Award
Award presented to the contact center with the overall best design and features to enhance employee satisfaction.
|Best Contact Center Executive / Director
Given to the Executive / Director who manages and directs the entire center including staff, systems and practices.
|Best Contact Center Sales Pro
Award given to the Contact Center Sales Agent that can demonstrate outstanding sales results and a commitment to the customer and the organization.
|Best Contact Center Supervisor
Given to the Contact Center Supervisor who manages a knowledgeable and highly motivated team of agents to exceed customer and corporate expectations.
|Best Contact Center Support Pro - HR
Award given to the contact center support professional who provides outstanding Human Resources support to to existing and potential staff at the contact center.
|Best Contact Center Support Pro - IT
This award is given to the IT individual who provides outstanding support to the contact center.
|Best Contact Center Support Pro - Workforce Planning
This award is given to the Workforce Planning Professional who provides outstanding support to the contact center.
|Best Contact Center Trainer
Given to the Contact Center Trainer (internal or external) who contributes significantly to the overall success of the Contact Center by delivering exceptional training programs.
|Best Customer Loyalty Program
This award is presented to the company that has developed and managed a highly successful customer loyalty program that resulted in increased customer satisfaction and loyalty to the company over a sustained period of time
|Best Customer Service Pro
Award given to the Contact Center Service Agent that can demonstrate best in class service excellence and a commitment to the organization.
|Best Direct Response Campaign
Given to the overall Best direct response campaign managed by a contact center.
|Best Help Desk
Given to the overall Best Help Desk that can focus on staff at all levels, demonstrate a commitment to the customer, and ensure that the performance and objectives of the Contact Center are in line with the organization's goals.
|Best Home / Remote Agent Program
This awards is presented to the company who has developed a successful home/remote agent program
|Best In Customer Service
Given to the Contact Center that can clearly demonstrate total dedication towards customer service and outstanding results.
|Best Incentive Scheme
Given to the overall Best Incentive scheme run in a contact center.
|Best Outbound Campaign
Given to the Contact Center that can demonstrate creativity, results, and Contact Center integration using outbound calls as the primary tool.
|Best Outsourcing Partnership
This award is given to the client and outsourcer who have a highly successful, professional and outstanding business relationship with proven results.
|Best Recruitment Campaign
Award given to the most successful and innovative contact center recruitment campaign.
|Best Sales Campaign - Inbound or Outbound
Award presented to the company who can demonstrate they have developed a high value sales campaign with solid results. This can be inbound or outbound.
|Best Technology Innovation - Internal Solution
This award is given to the Contact Center that can demonstrate creativity through the use of internally developed technology to enhance business performance or customer service.
|Best Technology Innovation - Vendor Solution
This award is presented to the organisation that has developed a technology solution for contact centers.
|Best use of Self-service Technology
This award is open to any center that has successfully implemented self service solutions within the past 24 months with proven ROI and can demonstrate increased customer satisfaction overall as a result.
|Best use of Social Media in the Contact Center
This Award is open to any center / company that has a social media strategy as part of its overall sales or service and that strategy has led to increased sales and/or enhanced customer satisfaction.
Take a look and consider entering before the Jan 15th deadline
Publish Date: December 28, 2011 11:05 PM