Terrible Service From LinkedIn - Raj Wadhwani - ContactCenterWorld.com Blog
Now I have been a longtime fan of LinkedIn but have to say recently I have reason to question how they operate - they have taken away a really useful feature to tag contacts i.e. personal, customer, prospect and force you into a very costly upgrade. Anyway, I thought I would try the upgrade and sent a request to sales demo - got a short message back almost immediately basically saying we are too small so just buy online - no effort to help me buy!
I did the upgrade and contacted support to ask for help and I have to say it was awful - the chat agent kept asking "Is there anything else I can help you with?" ... i felt like the agent was trying to get rid of me! It was verging on rude! Anyway, to cut a long story short, I asked how i cancel the upgrade I did 10 mins earlier and was told how to do it online. there was no "sorry to lose you". no "anything we can do" just follows these steps and then the agent finished with "Is there anything else I can help you with?"
I said No and closed the chat.
Overall terrible service LinkedIn!
if you use chat - train your agents to help not rush customers off the chat!
Publish Date: December 14, 2017 2:12 PM