Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER
Andi Fadhila Arvin
Project Assistant
450
MEMBER
Ashwin Raj
General Manager
17
EXECUTIVE MEMBER
Harold Bautista
Founder & CEO
124

A Staff Member Says you are a Moron - Just Happened to the US President - Lessons in Leadership! - Raj Wadhwani 🍁 - ContactCenterWorld.com Blog

A Staff Member Says you are a Moron - Just Happened to the US President - Lessons in Leadership!

Your Staff Member Says you are a Moron - whats next?



This allegedly just happened to the President of the United States - his Secretary of State called him a moron and despite plenty of opportuntes to deny it, the Secretary would not deny it happened so we assume it happened!

What if this happened to you? what would this tell you about your staff member? What would you do?

Going back to when I first became a leader of a team (a long time ago in a distant galaxy ....) I made a bad decision and it resulted in a team member using a derogatry term to describe me. I was shocked and probaly most of us have experienced this at one time or another. What this tell me as a leader? maybe this person wasnt the right person for the job and could not take direction, or maybe I still had a lot to learn as a leader! Desipte the fact this team member was pushed into my team without my consent, I took the insult as a sign of my poor leadership skills and did decided to learn what I could to avoid similar mistakes.

Now, I still make mistakes - if there is one thing I know it's that you own up to them and don't blame others for your weaknesses or errors. As leaders we know we are also only human and sometimes we mess up, so admit it! Its not a weakness to do this.

Also, its worth noting that when a team member uses a derogatory remark you should listen to their grievences and ask for solutions to resolve this situation and honestly weigh them up.

Those who in a leadership position bully their team around constantly like dicatators and thrive off chaos, end up causing massive destruction and resentment and often high staff turniver - just watch the news and see it play out in 2017!. Those who listen and learn won't always get it right but their actions willcommand more respect.

So, if you are confronted with a situation and a staff member calls you a moron or some other derogatory term, look in the mirror and look to change what happened by changing your approach. Remember professional people don't look for confrontation with their bosses - they look for guidance, direction as well as rational thinking (all leadership qualities) Ignore these and you may get more derogatry remarks and staff leaving your company.

Now, not everyone you hire will love you for your leadership skills, but you will do better than many if you act like a leader and not a dictator. And always be willing for feedback as well as learning better ways to lead!

 


Sponsor message - content continues below this message

the 2024 '19th annual' Global Top Ranking Performer Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….

Publish Date: October 16, 2017 9:52 AM

About us - in 60 seconds!

Join Our Team

Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 13421 
Showing 1 - 1 of 2 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =