Bad Chat with Sony - Raj Wadhwani - ContactCenterWorld.com Blog
Had an interesting online chat with Sony. Turns out I was chatting with someone in the Philiipines who was being helpful but the process was painful. I was checking the status of an order I made with Sony Canada - it was due to be shipped on 29th December and with me in 1-2 days. Its 4pm on 31st and I was chasing it up so went to the Sony Canada site and up popped a chat session so I though ok, this will work and proceeded to have a discussion with janus and I eplained the problem that the oder shows as 'sent to the warehiouse' and it should have been with me by now. We chatted a bit more and he said he would check then came back and wrote "It says it was released. I do suggest you contact our Customer Service department regarding your concern. Please call 1-888-289-7669."
So after explaining and chatting for a while, I was eventually pushed to another dept!. I then called the number only to get a message to say the centre is closed! Janus did not know the centre was closed and thought I was getting an answer so I am not dissapointed with Janus just the process. My item should have been here and now I will have to wait till next year and hope it will be sent soon!
Publish Date: December 31, 2013 8:52 PM