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Australian Airports - Silly or what?! - Raj Wadhwani - ContactCenterWorld.com Blog

Australian Airports - Silly or what?!

As a seasoned traveller I don't mind security - its all good, however I must comment on the security at Brisbane! I got to the check in desk and all was great - Qantas staff were helpful etc as expected. Then went to security and had my bag of liquids in my hand and was stopped - one of the security guards wanted to weigh my carry on. He said i had too much (10kg) - limit is 7kg. I explained we had some equipment and was it a problem? he eventually let me go after he found out i was in business class. Now, what is the point of all this? past security is the duty free - i could have easily purchased a new case and filled it with 7 or 20kg of stuff! why do we have all this hassle? come on guys, if weight is such an issue weigh stuff after duty free and see what happens, yeah bet the sales will go down and so will revenue! The whole things does not make sense! wise up please and consider the customer keeps you employed!

Publish Date: July 25, 2011 3:51 AM

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