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Massive Power Outage in Turkey - Lessons from Contact Centers - Raj Wadhwani - ContactCenterWorld.com Blog

Massive Power Outage in Turkey - Lessons from Contact Centers

So Tuesday was an interesting day for many in Turkey -  a massive power outage caused much disruption. Our International Marketing Manager based in Istanbul kept us posted during the day as the country scrambled to get operational again.

We asked some of our members out there - we have approx. 4,000 in the country - for the effect on their contact centers. Overall the feedback was positive, Turkish centers are very well equipped for situations like this and the ones who spoke to us have sophisticated disaster recovery plans in place. The lesson to share from these centers is have a plan and make sure the right people know about it. Disaster recovery plans are essential ... is your company prepared?  


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INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

 

Publish Date: April 2, 2015 5:03 PM

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Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

Attending the EXPO is FREE to any member of our association and you can me... Read More...
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