American Airlines - Raj Wadhwani - ContactCenterWorld.com Blog
Like to thank the reservations agent I spoke to at AA today - she was very courteous and very helpful. She was also patient with me and some queries I had. She had worked 10 hours today and I believe she said 14 yesterday - WOW and she still was happy to help! Well done.
I told her what we do when I gave her my email address @ContactCenterWorld and she had not heard of us. ....Come on all you managers out there - share the knowledge with your front line professionals about us - if you are serious about your people help them and encourage them to join to share what’s going on in the contact center world! Their exposure to all these ideas and tips will help you as well! So, spread the word - it costs you nothing and your staff nothing to share best practices!! After all a well-informed staff member makes your life easier when you explain challenges and opportunities - educate your staff - share the link to ContactCenterWorld.com !!
Publish Date: September 26, 2012 2:03 AM