BA - whats up? Gold membership not worth much?! - Raj Wadhwani - ContactCenterWorld.com Blog
Have to say my experiences with BA been disappointing recently. I went from a Silver to Gold member back on April 8th 2012 and still not received a card despite numerous calls and emails to ask what’s happening. Also service on board planes a little poor - on a flight from Orlando to Gatwick there was an advert on the BA TV for a SIM card which is free in the highlife mag - there was no SIM so asked cabin staff who recommended I write to the company concerned if there was not one on the plane. Also trying to contact exec club whilst in London was told to call North American line - how stupid is that! Tried the web and was told to call local office ie UK not North America!!
Come on BA you are a British Company, I am in the UK at a hotel and now I have to call an international number regarding my account? Service is on a slide with BA - thinking about dumping them - sad because I went to the BA center in Orlando and one of the managers there I respect - but when things take a dive and you get no support what options do you have other than going with a competitor? Poor service sucks and been getting a lot from BA past year - maybe I upset them by complaining last time - who knows?!
Publish Date: June 26, 2012 10:21 PM