I have found the service by Westjet to be lacking - on their planes they are no longer a fun carrier - cabin crew used to crack jokes and make everyone laugh which was a differentiator.
And whats happened to their contact center? used to be great service but all i get these days it seems is long wait times and staff who seem not that knowledgeable or helpful.
Shame! - they used to be one of my reference points for great service as previous blog posts will confirm!
Publish Date: April 5, 2018 7:01 PM