Boy I am busy! - sorting flights here there and everywhere. Big thanks to WestJet - called in and spoke to Silvia this am and she was great.
I like the fact that I was told I would be transferred by their super-efficient speech enabled IVR system to a SUPER AGENT and I was! I always like the interactions
I have with WestJet - they are fun and professional company to deal with from reservations line, front desk (check in) to air crew - well done WestJet - I fly with you lots and its always a good experience. One day enter our awards - you seem to be good and I’d like to see how you compare against the best in the World (ps - here is a link! https://www.contactcenterworld.com/worldawards )
Thanks again Silvia
Publish Date: September 26, 2012 2:52 PM