That was annoying! Rental Firms $10 Rebate - Raj Wadhwani - ContactCenterWorld.com Blog
I just booked a rental car thru a rental company I have a loyalty program with and noticed a link for a $10 rebate so clicked on it only to see a message that I need to call a 1-888 number so I did.
The call was answered within a few secs and the agent told me I would get a rebate. I asked why and he said smartly "because you called the rebate number" he then said "ok so what I will do is start by taking your name". I asked "how long will this take?" and he replied "depends on how many questions you ask"
Now its almost midnight and the call seemed weird. I don't know what this call was supposed to be about - I guess some sales promo - it was not explained and he did not aswer my question so I just hung up.
Not very smart - If I felt if the reason for the questions was clear and he was not such a smart a** I would have continued. Have to say left a bad impression of this whole program and the company I booked my rental through!
Image below shows the post-booking offer. You guys know who you are - makes me rethink my strategy for who I book with in the future!
Publish Date: May 6, 2012 4:56 AM