Hi regular readers, you will know I blasted Dell a few weeks ago whilst trying to get some support. Have to say, they have been amazing. They put Jonathan Royer on the case to resolve this and he was simply brilliant. The research shows that a satisfied complainant is more likely to recommend than someone who has no reason to complain - I am proof of that! Jonathan was superb and on the ball and even when he was away, he had other colleagues keep in touch. he did what he said he would and everything worked out great. Thanks Jonathan, thanks Dell for employing him and your service. Do I feel bad I blasted them? yes and no - I guess if I just walked away and never said anything they would have lost me for ever, at least they had the chance to do something and they did. Well done Dell 10/10!
... if you are reading this and your company makes it easy for customers to complain hats off to you - complaints resolved = very happy customers who will probably go out of their way to sing your praises!
Publish Date: October 26, 2011 3:03 PM