Camping World Stuck in the Mud - Raj Wadhwani - ContactCenterWorld.com Blog
For those of you who think Camping is setting up a tent a trip to Camping World will change your perception of Camping in the USA. Some of their centers - the 'Super Centers' sell big RV's - some which sell as much as $480,000 USD! Anyway, I am travelling a-x the Southern US in a 34 foot travel trailer and wanted to get an awning attached to my trailer. I had booked a 9am slot Friday and called them to say I would be there by 9:20am as traffic was heavy. The service desk took my trailer and told me it would be 1 hour max. 10:30am I went back to the service desk and noticed my trailer had not moved at all so I spoke to the service technician who had booked us in. After a few minutes, he came back and told me it would be sorted out immediately and would take 45 minutes so I walked the store again and reviewed some of their new trailers and buses. I then went back at the time my trailer should have been ready and could not find the technician - he was on lunch! No one knew what was going on so I asked another technician to find out - he came back 10 minutes later and told me the guys who were fixing the awning had gone to lunch! I could not believe this so went to find the GM. I spoke to him and he went away to find out what was going on. 10 minutes later he came back and told me it would be ready in 15 minutes. That did not happen. Eventually we got our trailer back around 1:15pm! So much for service. A 1-hour work order took almost 4 hours and we had planned to travel the 150 miles from Houston to San Antonio so the delay had a big impact on our day. Poor service left a bitter taste in our experience with Camping World. When we complained to the GM because it was not ready when he told us it wold be, he simply said "I only just heard about this 20 minutes ago what do you expect?" I replied "if your guys were doing the job you should not have even heard about this because it would not have happened" He blamed poor internal comms and after some haggling agreed to waive the service install fee which I was unwilling to pay because the service failed.
Publish Date: February 6, 2010 3:14 PM