Air Canada - Mixed Views! - Raj Wadhwani - ContactCenterWorld.com Blog
I recently decided to travel across the Atlantic on Air Canada (normally I fly BA) but rather disappointingly found some of the cabin crew a little off and that created a negative impression of the whole experience. When I spoke to staff at their contact center I was happy, at check in I was happy and on the way over pretty comfortable with their cabin crew. Just on the way back I wanted to get a quick view of their business class and was promptly 'told off' by a cabin crew member for even taking a look.
A colleague who was with me also was told off when he wanted to visit the washroom right next to where we were sitting albeit separated by a curtain (premium economy separated from business class).
Now as a Gold One World member with BA I fly a lot and this cabin crew member who told me off could have easily asked what I was interested in and maybe would have realized that I could be a great prospect for Air Canada - for the past 10 years I have flown hundreds of thousands of miles with BA and year after year do enough business mileage to earn elite status. Shame the cabin crew member did not establish my status and interest before telling me off - it would have been good for him to show interest in my curiosity and show me what Air Canada can do for me - maybe now I will never know how good their business class is!
Publish Date: November 6, 2017 11:33 PM