The Amazing and the not so good ... conference roundup - Raj Wadhwani - ContactCenterWorld.com Blog
I am sitting in the BA lounge just about to board the plane back to Canada. The EMEA event concluded with a fantastic gala dinner at around 2am this morning so I am still a little tired :)
I met amazing people this week - absolutely amazing professionals who are so passionate about what they do. I will be writing more about these and many of them are travelling to Vegas in November to meet us again at the Best Practices Conference - Best in the World.
However, I have to say there were a few people who shocked me. One company was up for several awards and the lone person who came to the dinner to collect them resented having to come up several times - he actually told one of my staff members "This is too much, this really must be it now, we won't be entering next year" WOW - they enter awards win and this representative blasts us for giving his company some awards? Why enter then?!
Then there was anothe person who turned up and expected us to lay on 3 extra seats just like that at a plated dinner with assigned seating. The same person then complained that they were at the back. Not on I say - you can't please some people. Not even a thanks for bending over backwards to get it sorted and it caused delays in the event starting for which there was no apology.
Lastly, the real shocker from another exec - he raved about the event then when his company did not win, he openly told me as I was presenting him a winners (not GOLD) medal that he won't enter again and that he should have won because theye were the best. What could I say? I have zero influence - the audiance who sat through his presentation voted. I have to say that he and his team were in the company of amazing people and to get so frustrated by his ranking and suggesting we influenced the results is disrespectful to everyone. I accept not every one will be happy but its a tough competition and to be so angry is not good.
Publish Date: June 27, 2010 2:44 PM