So like many online shoppers, I waited for black friday offers and pounced when an item I was after was on sale at Guitar Center. The online process was great and I ordered online yesterday (thursday). I realized today I should have shipped the item to an address in the US I would be at early Dec and figured I would check to see if my order had shipped. Luckily it had not so I tried to change the delivery address online but no luck. So called the toll free number and my experience was awesome - call center is based in Utah! I expected chaos with today being one of the busiest days of the year, but got through quickly and spoke to a professional wo made me feel very welcome. Her name was Tara Hogan and she was simply awesome! very professional, super courteous and ever so happy to assist. She did try and upsell me - was tempted but really had no need - thanks for your effort Tara :) Awesome work Tara and Guitar Center! I would definately rate that call 10/10 - it had all the right elements - so once again Tara, excellent job. I would happily call you guys anytime!
Publish Date: November 25, 2011 7:48 PM