Music on Hold - terrible to listen to! - Raj Wadhwani - ContactCenterWorld.com Blog
I had to contact a large home security company this week for some service related questions and, although my question was pretty simple, the agent asked to put me on hold. I was on hold for probably 10 minutes and then just gave up. The agent did not check in with me at any time (bad practice to leave the customer on hold so long) and the music was terrible - listen to it and tell me if you could stand 1 minute of this hold music?
share with me other music you hear - send me any recordings of bad ones and maybe if you have some good examples share those as well
Publish Date: January 5, 2017 12:26 AM