Shame on Outsourcers Who Don't Practice What They Preach - Raj Wadhwani - ContactCenterWorld.com Blog
I meet, hear from and read about so many outsourcers who blatantly say their people are highly valued and motivated. So when I receive communications from some outsourcers to advise me they won't spend any money sending their agents to compete in awards they have already qualified for it frustrates me. Why some outsourcers encourage their staff to enter then, when they are invited to come to present to try and win awards or to receive an award, the outsourcer backs out citing a lack of funds. They don't consider how the agents must feel or the effect on morale on the rest of the center - image the uproar if say the US Ski team qualified for the Olympics and the US Olympic Committee then turned round to the IOC and said, "thanks, but we can't pay to come to the Olympics." Imagine what message they are giving every potential Olympian! Shame on the outsourcers for not practicing what they preach. If you value your staff and do have a highly engaged workforce, show it - you owe that to the staff you put forward at the very least allow them to go as far as they can! Otherwise please do not bother entering awards where participation is required - you are creating a bad impression for your staff and your entire company and I certainly do not condone this.
Publish Date: March 11, 2010 12:39 AM