Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

TRAINING IN CONTACT CENTERS

How To Enter the 2020 Members' Choice Awards - For Vendors

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

EMPLOYEE ENGAGEMENT

HOME AGENT TECH & ENVIRONMENTS

Poor service from Rackspace - My mistake for using the chat tool!! - Raj Wadhwani - ContactCenterWorld.com Blog

Poor service from Rackspace - My mistake for using the chat tool!!

I had a problem with a hosted solution and wanted some help so clicked on the 'chat with us box' under 'help 24 hours a day' ...

this is what happened (I omited a couple of bits before but you will get the gist of whats going on)

Welcome to Rackspace. How can I assist you?
You have been connected to John.
Customer:  hi - you have locked me out of my account - help
Customer:  account Id
Customer:  XXXXXXXXXXXXXXXXX
Customer:  my email is XXXXXXXXXXXXXXXX
Customer:  i just changed my pw
Customer:  and got locked out
John:  this is actually a new sales chat
John:  it would be best to call our support line and ask to speak to your support team, they will be able to better assist you
Customer:  it says on your website start a chat - is there no one there i can chat with?
Customer:  or can you have somone email me with what to do?
John:  yes but this is a new sales chat
John:  unfortunately not, you would have to call and speak to support
Customer:  sorry john, does not say that on the chat tool
Customer:  frustrating!
Customer:  you should say chat to sales or call support!!
Customer:  not very helpful
Customer:  i will call them in the am - its late here and dont want to wake the family!!
John:  no problem have a good night
Thank you for visiting Rackspace. You may now close this window.
Your session has ended. You may now close this window.
John ended the session - was quick to kick me off!

rackspace - I am not impressed with your service!

Publish Date: June 6, 2011 4:02 AM

Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 11417 
Share

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =