Welcome to Rackspace. How can I assist you?
You have been connected to John.
Customer: hi - you have locked me out of my account - help
Customer: account Id
Customer: my email is XXXXXXXXXXXXXXXX
Customer: i just changed my pw
Customer: and got locked out
John: this is actually a new sales chat
John: it would be best to call our support line and ask to speak to your support team, they will be able to better assist you
Customer: it says on your website start a chat - is there no one there i can chat with?
Customer: or can you have somone email me with what to do?
John: yes but this is a new sales chat
John: unfortunately not, you would have to call and speak to support
Customer: sorry john, does not say that on the chat tool
Customer: you should say chat to sales or call support!!
Customer: not very helpful
Customer: i will call them in the am - its late here and dont want to wake the family!!
John: no problem have a good night
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John ended the session - was quick to kick me off!
rackspace - I am not impressed with your service!