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Poor service from Rackspace - My mistake for using the chat tool!! - Raj Wadhwani - Blog

Poor service from Rackspace - My mistake for using the chat tool!!

I had a problem with a hosted solution and wanted some help so clicked on the 'chat with us box' under 'help 24 hours a day' ...

this is what happened (I omited a couple of bits before but you will get the gist of whats going on)

Welcome to Rackspace. How can I assist you?
You have been connected to John.
Customer:  hi - you have locked me out of my account - help
Customer:  account Id
Customer:  my email is XXXXXXXXXXXXXXXX
Customer:  i just changed my pw
Customer:  and got locked out
John:  this is actually a new sales chat
John:  it would be best to call our support line and ask to speak to your support team, they will be able to better assist you
Customer:  it says on your website start a chat - is there no one there i can chat with?
Customer:  or can you have somone email me with what to do?
John:  yes but this is a new sales chat
John:  unfortunately not, you would have to call and speak to support
Customer:  sorry john, does not say that on the chat tool
Customer:  frustrating!
Customer:  you should say chat to sales or call support!!
Customer:  not very helpful
Customer:  i will call them in the am - its late here and dont want to wake the family!!
John:  no problem have a good night
Thank you for visiting Rackspace. You may now close this window.
Your session has ended. You may now close this window.
John ended the session - was quick to kick me off!

rackspace - I am not impressed with your service!

Publish Date: June 6, 2011 4:02 AM

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