Poor service from Rackspace - My mistake for using the chat tool!! - Raj Wadhwani - ContactCenterWorld.com Blog
I had a problem with a hosted solution and wanted some help so clicked on the 'chat with us box' under 'help 24 hours a day' ...
this is what happened (I omited a couple of bits before but you will get the gist of whats going on)
Customer: my email is XXXXXXXXXXXXXXXX
Customer: i just changed my pw
rackspace - I am not impressed with your service!
Publish Date: June 6, 2011 4:02 AM