TD Visa Card Services A Let Down - Raj Wadhwani - ContactCenterWorld.com Blog
It's Sunday evening and I was checking my business card expenses and noticed I had been charged over $1,000 for something I did not approve so I grabbed my card and called the number on the back to dispute the charge. I got through very quickly and the first agent asked what i wanted so i explained. She took my card number and asked if this was a business card and I told her it was. She said she would have to transfer me to another agent who deals with business cards. I was connected in seconds and the second agent asked me again for my card number and to verify my details. So, I had to repeat the process and asekd if he was told why I was calling - he apologised as he was not made aware. So I explained and we talked about the charge. He asked if this was a business card and I said yes. he then told me I would have to call back on Monday as the business department was closed. I asked him if he knew why I was put through to him and he did not know. What a waste of my time - if only TD Visa would have informed me when I first called in the business office was closed I would have saved me a lot of hassle and TD the costs of the call. The agents were polite but why I was put through to another person, why I had to repeat everything etc frustrates me. TD look at your processes please!
Publish Date: December 14, 2009 1:08 AM