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Whats up with WestJet? - Raj Wadhwani - ContactCenterWorld.com Blog

Whats up with WestJet?

I have been a huge fan of WestJet for years but something has changed - their online service and telephone service is failing miserably and I have heard many complain about how long it takes to get through and how the website is not working well.

When I was checking in at the desk in Las Vegas on sunday, I heard one business traveller say to WestJet staff that the person who implemented the changes to the website should be fired. The lesson to us all is if it works make sure any changes you implement are as good as, if not better than what you have now. I have had to wait 60+ minutes to get through and personally experienced huge failures on their website - recently i tried to book some flights and the system screwed up - had I not noticed the error, I would have purchased tickets for a date 3 months into the future not a week ahead which is what I wanted - a real mess for sure. Come on WestJet - get back to business before you go out of business - your recent enhancements have been a disaster! 

Publish Date: November 12, 2009 12:36 AM

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