This happen to you? - Raj Wadhwani - ContactCenterWorld.com Blog
You phone a company with a pre-sales enquiry and get a receptionist who assumes you want parts because you mention buying something and adding some extras - you actually want someone in sales and get passed to parts - the receptionist just didn't ask a couple of quick questions to find out who would be best to handle your call and all they heard was accessories and assumed parts. You then are on hold for parts for ages and someone else picks up and tells you parts is busy - I explain what I want to this person and they tell you that you need sales - I knew that!!
... a quick question or two will save a lot of customer aggravation. Now I am looking at alternative suppliers because I was then told the sales person is busy. This was not an insignificant purchase either! Their loss.
Publish Date: February 20, 2014 10:22 AM