TBayTel - Raj Wadhwani - ContactCenterWorld.com Blog
Pleased to say that I received great service from Jay at Tbay Tel today.
Story: I got my first bill after signing up for 2 phones and only saw one sign up bonus showing on my bill. When I called the dealer sales rep, he agreed to check and call me back. When he called me a few minutes later he said I was not eligible and apologized – this was not what I was led to believe so I called Tbay Tel direct and spoke to Jay. He was extremely polite and professional and helped me out. I agreed to send some proof of what I had mentioned to confirm eligibility and emailed Jay at 1pm today. He just called me (4om) because he did not receive my email. He gave me his personal email and he got my email immediately when I resent it. Whilst on the call, he was able to review the info I had just sent and confirmed he could add the credit. He had also called the dealer who confirmed my story so was covering all bases.
So, 10/10 Jay - great work - you must be a great asset to Tbay Tel. By the way on the technical aspects of the call, everything worked really well - got thru immediately so very impressed.
This should be one that Jay adds to his collection for a job well done.
Publish Date: January 29, 2013 8:59 PM