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Crackberry - Raj Wadhwani - ContactCenterWorld.com Blog

Crackberry

So here I am, a blackberry (or crackberry) user - hey, I do switch mine off at the cinema, when at a dinner, when playing golf etc :)

Anyway, I wanted to change some options so called Rogers my cell phone provider. after getting through to the right person I asked about changing vm. Anyway to cut a ling story short at the end if the call with this friendly agent he advised me I could go on an unlimited email plan for half the cost I was paying. So naturally I agreed. He sent me a text message to say it had ben changed. However he did not check if I was a user of the BES - this is a corporate email system and manages my email. Result was I wasn't getting any more email. Hooray some would say, but thats why I have this nifty device. So I called back and after a few minutes I reached another helpful agent - I suggested to her that this may the problem and she said she would take a look. She confirmed I was right and said she has had other clients with similar issues and now asks if they use a BES system before changing plans. Anyway, she changed my plan and I started getting email. I am not saving as much as was promised as I am on a different plan but my emails are coming through and I save a few dollars each month. I was surprised that this occurred in the first place - folks at Rogers - please update your scripts or training so folks like me don't suffer!  

 

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We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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Publish Date: August 24, 2008 7:07 PM

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