I am at Sydney airport waiting for my next flight which will take me to Jakarta. When I checked in I was advised that the flight had been changed and I was no longer in business class with skyseats - the fully reclining seats and as a gesture Qantas would offer me $400 travel credit. I explained a travel credit is no good for me as I never book Qantas direct from Canada however the agent did not know what to do apart from suggest customer service. I looked at the letter re the voucher and noticed the only way you can contact customer service is by an online form - now thats handy when you are travelling isnt it! why they can't just let you go to qantas customer services at the airport and sort this out - what if you dont have a pc with you? you have to wait till you can get to one!
So anyway i filled in the online form when in the lounge and noted that the Qantas customer service is only open monday-friday 9-5 and only by email or fax! - not very practical as the other 16 hours of the day they are closed and closed on weekends which are probably the busiest flying days!
By the way customer service contact details are really hidden away on the Qantas website - almost like they dont want to hear from customers - it should be front and center to help them communicate with us, after all without oyur business there is no airline!
I welcome comments from anyone at Qantas about this situation - email me at email@example.com so I can share updates with all members around the world!
Publish Date: January 9, 2011 3:25 AM