Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

TRAINING IN CONTACT CENTERS

How To Enter the 2020 Members' Choice Awards - For Vendors

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

EMPLOYEE ENGAGEMENT

HOME AGENT TECH & ENVIRONMENTS

Jared Jewelers - Order Online and you waste your time! - Raj Wadhwani - ContactCenterWorld.com Blog

Jared Jewelers - Order Online and you waste your time!

How stupid is this! I have tried several times to order some watches online and my card company has provided authorisation to debit my card but the folks at Jared won’t authorise the purchase and told me I have to go in store to place a special order. I don’t live near a Jared and put my point across to David then his supervisor Amy. They have received authorisation from my card company it don't trust BMO or me apparently even though I wanted the watches shipped to a store where I will be next week! How stupid is that! My card issuer has given them the authority and set aside 2 authorisation amounts for 2 orders Jared has now declined. Amy said its nothing she could do so I asked to speak to Authorisations there – surprise surprise they don’t take calls! Then all of a sudden when I said well how are we supposed to resolve this, Amy said they need photo ID - every heard anything so stupid? Jared, if you want photo ID for online orders then you are barking mad – why have an online store with such a ridiculous process?! Service like this frustrates me - no logic and I have wasted hours trying to do business with them. I love the industry but hate being on the receiving end of service like this because I know it tarnishes all the good things great centers do out there.

So Jared won’t get any of my business and this makes for an interesting case study to share in service (not)!

Footnote – we don’t have any members at Jared – maybe Mike Light the CEO should enrol some of his staff to hear how the best in the business do it!

Publish Date: February 20, 2013 10:37 PM

Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 10132 
Share

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =