Integrity is Everything - Raj Wadhwani - ContactCenterWorld.com Blog
I had an interesting email this morning from someone who had entered our Top Ranking Performers 'Best Practice' awards in the past and who was basically saying his company would enter if we guaranteed an award as they just got a certificate for service. I was very surprised by this and immediately wrote back. I have zero involvement in determining who win our awards - its the industry who judge not me.
I was actually insulted that someone would even suggest I give them an award. Maybe this is how some companies present awards - maybe to their biggest clients, to those who maybe pay for them etc, not us! Integrity is everything and I want to be clear to everyone - if you win one of our awards its because you deserve to win, not because you have any influence over us. I am curious if this company enters - I don't think they liked my answer so we will see!
Publish Date: November 25, 2014 6:48 PM