Asking for feedback - Why do some companies bother? - Raj Wadhwani - ContactCenterWorld.com Blog
This annoys me a lot - i have some bad experiences then get an invite to do a survey from the company so fill it in. I get to rant and with so many asking the NPS question, you know, how likely are you to recommend ... I give them 1 out of 10 and click submit.
Then I wait and see how long it will take for them to realize they have an upset customer and wait and wait for a contact from them. Nothing! Time goes on and they still keep on sending me promos for this and that.
I say wake up and read the comments - if you don't want potentially negative feedback don't ask for it!!
by the way, i have been asked by several members who the companies are so here goes! Dollar and Sams Club! ... now you all know!
Publish Date: October 10, 2013 10:30 PM