Canadian Bank giving me the run around! - Raj Wadhwani - ContactCenterWorld.com Blog
Recently my experiences with Canadian Financial Services companies and Banks have been great and I have written about the good work of companies like TD and Amex. However, sadly I write about another one today and its not good this time.
I am a Top Tier Gold member of British Airways Exec Club and like my wife, wanted to apply for a BA Card to earn more points so when I was on the BA website and saw the offer of a card via this bank I applied online. My wife got her card when she applied within days. I didn't, I got a letter saying I did not qualify. Now I earn 50% more than my wife and we share the same mortgage and only a couple of other debts, No credit card debt whatsoever so I wanted to ask why and called the number on the letter I received.
I just got thru to the 5th person at this bank - each time the person I spoke to said I need to be put thru to another dept. - why do they publish a number to call if its wrong? I also want to know why I have been transferred thru to 5 different people and now I am on hold waiting for someone to find out what’s going on. It seems this bank is not that good at service.
Kelly just took my call and has put me on hold whilst she checks some things so, in the meantime here is another story about the same bank. 11 years ago when we first moved to Canada, we were introduced to the bank via our lawyers here in Thunder Bay and set up an account for our personal and business needs. A few weeks later we closed down all UK accounts and came to deposit a bankers draft in our account just before heading to the US for a trade show. The banker who saw us started acted strange with the bankers draft and then started questioning our integrity and that how did he know the draft was legit etc ! It got crazy – he was talking about money laundering etc and it shocked us so much that we cancelled the account and never went with them again.
Kelly just came back so on with the call. She was helpful and suggested I go into the local branch to apply as a branch can do more than they can over the phone or via the internet. I thanked her for her time and helped and told her it’s too much hassle. So, my second experience in 11 years has not been good. Probably won't ever try them again! I'll stick with my other cards and accounts!
Publish Date: April 16, 2012 8:38 PM