Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

Become a Basic Member for free. Click Here

Canadian Bank giving me the run around! - Raj Wadhwani - Blog

Canadian Bank giving me the run around!

Recently my experiences with Canadian Financial Services companies and Banks have been great and I have written about the good work of companies like TD and Amex. However, sadly I write about another one today and its not good this time.

I am a Top Tier Gold member of British Airways Exec Club and like my wife, wanted to apply for a BA Card to earn more points so when I was on the BA website and saw the offer of a card via this bank I applied online. My wife got her card when she applied within days. I didn't, I got a letter saying I did not qualify. Now I earn 50% more than my wife and we share the same mortgage and only a couple of other debts, No credit card debt whatsoever so I wanted to ask why and called the number on the letter I received.

I just got thru to the 5th person at this bank - each time the person I spoke to said I need to be put thru to another dept. - why do they publish a number to call if its wrong? I also want to know why I have been transferred thru to 5 different people and now I am on hold waiting for someone to find out what’s going on. It seems this bank is not that good at service.

Kelly just took my call and has put me on hold whilst she checks some things so, in the meantime here is another story about the same bank.  11 years ago when we first moved to Canada, we were introduced to the bank via our lawyers here in Thunder Bay and set up an account for our personal and business needs. A few weeks later we closed down all UK accounts and came to deposit a bankers draft in our account just before heading to the US for a trade show. The banker who saw us started acted strange with the bankers draft and then started questioning our integrity and that how did he know the draft was legit etc ! It got crazy – he was talking about money laundering etc and it shocked us so much that we cancelled the account and never went with them again.

Kelly just came back so on with the call.  She was helpful and suggested I go into the local branch to apply as a branch can do more than they can over the phone or via the internet. I thanked her for her time and helped and told her it’s too much hassle. So, my second experience in 11 years has not been good. Probably won't ever try them again! I'll stick with my other cards and accounts!

....NOTE - content continues below this message


We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!




Publish Date: April 16, 2012 8:38 PM

Industry Champion Award Leaderboard

Submit Event

Upcoming Events

Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

Attending the EXPO is FREE to any member of our association and you can me... Read More...

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =