Premier Inn - a surprise! - Raj Wadhwani - ContactCenterWorld.com Blog
I have stayed at the occassional Premier Inn over the years. Tonight I checked into the Premier Inn on Bath Road Heathrow and what a pleasant place it is - this is the first hotel I have ever stayed at where there are self service check in desks and lots of friendly staff to help. The whole place is very welcoming and the layout makes this a very inviting place. Its packed as well.
I have also had reason to call their contact centre several times in recent weeks and was very impressed.
Lastly, refreshing for a hotel to offer a money back guarantee if you dont have a good nights sleep! Impressed! Well done Premier Inn - I will certainly stay here again when I need a place to stay before flying out from the UK
Publish Date: January 19, 2012 8:26 PM