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Future Shop - Backward Service! - Raj Wadhwani - ContactCenterWorld.com Blog

Future Shop - Backward Service!

You know I hate to write this but these guys just don't seem to have their act together. I have lost count how many times I visit the local Future shop store and most of the staff I deal with really don't care about customer service. Today for example, I went in looking to spend over $1,000 on some in-car navigation equipment and went to speak to a specialist. He casually walked over to the product I was interested in and he basically waffled about how great the gps is so I asked him to show me and he said "'well its gps and works as other gps units do" Come on guys, I know more about gps than this guy and when I asked him to show me he said he did not know how. I asked if it was connected up so I can try it and he looked at me like I was from planet moron, threw his arms in the air and said "we don't have any set up for real" I had several other questions and gave up.

A week earlier I was talking to another sales person about StarChoice (satellite) programming packages (read about them separately in my blog) and the so called specialist said "we don’t have information on StarChoice but you can look at well Bell Express vue programming packages, they are almost the same" That did not help me with my question about StarChoice programming packages at all. The guy then frustrated me more by giving me ridiculous answers to simple questions. That day, and like today, I walked out in disgust at the way they just don't seem to train staff in customer service.

Over the years I can only count 3 or 4 occasions where I felt the service I have received from Future Shop Thunder Bay was any good. All the other times I am disappointed or disgusted. I avoid Future Shop whenever I can but in a small town like Thunder Bay, choice is very limited and sometimes you have no choice! 

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Publish Date: December 2, 2009 12:59 AM

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