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Apple Customer Support - Lemon advice! - Raj Wadhwani - Blog

Apple Customer Support - Lemon advice!

I have an apple macbook pro and have again had issues with the battery life. The macbook pro is still fairly new and when I had an initial issue i took it to an apple store where they quickly diagnosed my battery was faulty and without hesitation changed it for me - that was great service. 

Recently my replacement battery has been playing up so I called the Apple care center. The female agent I spoke to was extremely helpful and we ran through some diagnostics. She asked if she could consult with a technician and if she could put me on hold - I was ok with this. Whilst on hold I did some web searches based on the questions she was asking me and discovered this was a common problem so when the technician took over the call I knew to suggest a replacement. He agreed and told me a replacement one would be sent out. I then asked how long and was told it could take 7-10 days. I asked if I could take them to a local Futureshop and he said that would be fine. He told me to take in the macbook pro and they would run some tests and confirm the battery was faulty. I asked if he could confirm they would do this and he was adamant this would work. So this am, I went to Futureshop only to get a lecture from the technicians there that they don't support Apple etc etc. I had wasted my time and had to call Apple again for help. Eventually I got this sorted and will await my replacement battery. Overal, not impressed with Apple support and the 'lemon' advice I received from a Level 2 Technician. 

Publish Date: November 21, 2009 5:34 PM

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