Gordon Ramsay's T5 Heathrow - a Kitchen Nightmare? - Raj Wadhwani - ContactCenterWorld.com Blog
I love Kitchen Nightmares so when I was at T5 at Heathrow Airport and had some time, thought i'd pay a visit to Gordon Ramsay's 'Plane Food' restaurant. WOW - food was great - portions little small, but quality was excellent. Have to say service was very poor though. Our waiter did not offer us any of the daily specials (when we were paying our bill the waitress at the next table reeled them off and they sounded great - we missed out!). And the waiter did not know the weight of the steaks - he guessed and got it wrong!. Then took ages to get the bill and when it arrived there was a cover charge on top of a 60 GBP bill for 2 for lunch - when I asked one of the staff why a cover charge (not seen one for years and never on a decent bill), I got a very poor response - something about 'cleaning linens' and 'bread rolls' - he seemed very uneasy with the question and I certainly did not appreciate paying for clean linens - that should be a given! So, message to Gordie, food is great but mingy portions mate. Service is right out of one of your TV programs - "come on bleep bleep bleep" !!!
Publish Date: July 29, 2011 3:36 AM