Raj Wadhwani - ContactCenterWorld.com Blog
Now this is a cool guy. I had a quick chat with Dana - what a nice guy! he told me what the UFC were doing at Red Rock etc and he was great to talk to. A good guy for sure! Dana White of the UFC
Publish Date: December 5, 2009 2:32 AM
So when i first started seeing all these guys at Red Rock, I thought 'Blimey, they are huge! lot bigger than they are on TV!' ... I met some more my size later on in the week. Here I am with Frank Mir ... another UFC heavyweight
Publish Date: December 5, 2009 2:24 AM
I met James McSweeney, UFC Heavyweight, at Red Rock when we were hosting the 2009 Top Ranking Performers Conference. We had a chat for a few minutes - nice Brit guy. Now trains in the US. I look like a midget next to him! Cheers James for the photo opportunity.
Publish Date: December 5, 2009 2:20 AM
You know I hate to write this but these guys just don't seem to have their act together. I have lost count how many times I visit the local Future shop store and most of the staff I deal with really don't care about customer service. Today for example, I went in looking to spend over $1,000 on some in-car navigation equipment and went to speak to a specialist. He casually walked over to the product I was interested in and he basically waffled about how great the gps is so I asked him to show me and he said "'well its gps and works as other gps units do" Come on guys, I know more about gps than this guy and when I asked him to show me he said he did not know how. I asked if it was connected up so I can try it and he looked at me like I was from planet moron, threw his arms in the air and said "we don't have any set up for real" I had several other questions and gave up.
A week earlier I was talking to another sales person about StarChoice (satellite) programming packages (read about them separately in my blog) and the so called specialist said "we don’t have information on StarChoice but you can look at well Bell Express vue programming packages, they are almost the same" That did not help me with my question about StarChoice programming packages at all. The guy then frustrated me more by giving me ridiculous answers to simple questions. That day, and like today, I walked out in disgust at the way they just don't seem to train staff in customer service.
Over the years I can only count 3 or 4 occasions where I felt the service I have received from Future Shop Thunder Bay was any good. All the other times I am disappointed or disgusted. I avoid Future Shop whenever I can but in a small town like Thunder Bay, choice is very limited and sometimes you have no choice!
Publish Date: December 2, 2009 12:59 AM
These folks are amazing. As I am in the market for a travel trailer (caravan to us Brits) i contacted several dealers and these guys have shone way above the rest. Their sales person Errol took time to find out what we needed. Their parts and service rep Dale has spent hours researching for us, and Susan the finance manager has also been wonderful. Talk about great customer service - these guys are awesome and nothing is too much trouble. They spend time and are very patient and I would recommend them to anyone.
Recreation World RV
2320 Dawson Road
Highway 102 West
Thunder Bay, Ontario, P7G 2G2
(807) 767-3455 Fax: 1-888-967-3455
Publish Date: November 26, 2009 5:15 PM
technology - I was browsing a website because I was interested in buying satellite TV and up popped a window with the message "hi my name is XXXXX, I am familiar with this product, can I help you?" I thought WOW! this is great technology so I filled in the box a question and pressed enter. I was excited by the clever use of the technology then I got the following message:
Whats with this? went from being amazed to disappointed in a mili second - Great technology, poor execution 'The Source' I wont be back.
Publish Date: November 25, 2009 6:50 PM
I have an apple macbook pro and have again had issues with the battery life. The macbook pro is still fairly new and when I had an initial issue i took it to an apple store where they quickly diagnosed my battery was faulty and without hesitation changed it for me - that was great service.
Recently my replacement battery has been playing up so I called the Apple care center. The female agent I spoke to was extremely helpful and we ran through some diagnostics. She asked if she could consult with a technician and if she could put me on hold - I was ok with this. Whilst on hold I did some web searches based on the questions she was asking me and discovered this was a common problem so when the technician took over the call I knew to suggest a replacement. He agreed and told me a replacement one would be sent out. I then asked how long and was told it could take 7-10 days. I asked if I could take them to a local Futureshop and he said that would be fine. He told me to take in the macbook pro and they would run some tests and confirm the battery was faulty. I asked if he could confirm they would do this and he was adamant this would work. So this am, I went to Futureshop only to get a lecture from the technicians there that they don't support Apple etc etc. I had wasted my time and had to call Apple again for help. Eventually I got this sorted and will await my replacement battery. Overal, not impressed with Apple support and the 'lemon' advice I received from a Level 2 Technician.
Publish Date: November 21, 2009 10:34 PM
At the same time our conference was taking place in Las Vegas, the UFC (Ultimate Fighting Championship) team plus well over 100 fighters were at Red Rock Resort & Casino for their annual conference!
I met up with Dana White, Rashad Evans, Forest Griffin, Matt Serra and many more superstars - watch out for some pics coming soon!
Publish Date: November 17, 2009 1:00 AM
just got this ... at least they are working on the problem and keeping customers up to date. Good job Westjet
Publish Date: November 13, 2009 11:41 PM
I have been a huge fan of WestJet for years but something has changed - their online service and telephone service is failing miserably and I have heard many complain about how long it takes to get through and how the website is not working well.
When I was checking in at the desk in Las Vegas on sunday, I heard one business traveller say to WestJet staff that the person who implemented the changes to the website should be fired. The lesson to us all is if it works make sure any changes you implement are as good as, if not better than what you have now. I have had to wait 60+ minutes to get through and personally experienced huge failures on their website - recently i tried to book some flights and the system screwed up - had I not noticed the error, I would have purchased tickets for a date 3 months into the future not a week ahead which is what I wanted - a real mess for sure. Come on WestJet - get back to business before you go out of business - your recent enhancements have been a disaster!
Publish Date: November 12, 2009 12:36 AM
This evening I received a call from a telemarketing agency calling on behalf of Rogers in Canada. They were offering me a FREE rocketstick - their mobile internet stick. I was interested so I asked for more information and the girl who called me didn't really have all the info i needed. I asked if they would do a trial - they don't. So then I asked about any 'get out' clauses if i went for it and it was not performing that well - she replied "sure, you have 15 days" however she seemed uncertain how it would work but did say it could take 5-7 business days to get to me so in reality I might only have literally a couple of days to try it. I asked about roaming in the US and overseas - she did not really understand KB from MB and was getting them a little confused so I asked if she could send some info - nope was the answer. I said I would leave it then and she replied "it's a great product" - sorry but I don't buy something because the person selling it say's its a great product. Rogers - provide adequate information and allow the agency to email info or at least direct me to a website - you lost me and probably countless others because it's all too vague and smart business people don't just buy something because a sales person says 'it's good'.
Publish Date: November 10, 2009 12:36 AM
I just went thru some mail and found an invite from CAA to sign up for a low interest credit card. The flyer said i was pre-approved and the interest rate for almost a year is signposted at 1.9% so i thought i'd apply online as the invite suggested. So I typed in the web address and got a dead link - the marketing folks at the CAA forgot to set up a landing page for anyone visiting via the web - what makes this shocking to me is that the offer expires in 5 days so they have had this out for weeks and no one noticed they were not getting web applications? Bet when they have their review meeting someone will pip up and say they don't get applications on the web - not surprising really.
Publish Date: November 10, 2009 12:29 AM
I have an Amex gold business card and received an email inviting me to pre-register for a platinum business card for business travelers. Wanting to find out more I called Amex and asked for some information and to make sure this was not some sort of scam. the first rep i spoke to had no clue so she passed me onto a colleague in Toronto. He would not tell me without going through a series of cumbersome security questions - what is this all about? Then after all that he had to put me on hold to check with a supervisor! In the end he could not help me because the department he wanted to put me through to was busy - didn't even offer to have someone call me so I said forget it - I have more pressing things to do and I hung up.
Come on Amex, sharpen up your customer service - it's really poor and this isn't the first time I have had service issues with Amex Canada
Publish Date: November 4, 2008 3:45 PM
So here I am, a blackberry (or crackberry) user - hey, I do switch mine off at the cinema, when at a dinner, when playing golf etc :)
Anyway, I wanted to change some options so called Rogers my cell phone provider. after getting through to the right person I asked about changing vm. Anyway to cut a ling story short at the end if the call with this friendly agent he advised me I could go on an unlimited email plan for half the cost I was paying. So naturally I agreed. He sent me a text message to say it had ben changed. However he did not check if I was a user of the BES - this is a corporate email system and manages my email. Result was I wasn't getting any more email. Hooray some would say, but thats why I have this nifty device. So I called back and after a few minutes I reached another helpful agent - I suggested to her that this may the problem and she said she would take a look. She confirmed I was right and said she has had other clients with similar issues and now asks if they use a BES system before changing plans. Anyway, she changed my plan and I started getting email. I am not saving as much as was promised as I am on a different plan but my emails are coming through and I save a few dollars each month. I was surprised that this occurred in the first place - folks at Rogers - please update your scripts or training so folks like me don't suffer!
Publish Date: August 24, 2008 7:07 PM