Raj Wadhwani - ContactCenterWorld.com Blog Page 8
Amazing opening ceremony for the London 2012 Olympics - normally don't spend much time watching but yesterday watched it all! - kept me entertained - very impressive ceremony! Liked the bond piece and also rowan atkinson - nice integration.
Music was awesome - so much Brit talent in the music world!
Looking forward to some exciting sports competition in London. It's amazing how talented these people are - very motivating (reminds me of the passion and motivation I see at the Top Ranking Performers Conferences we put on - amazing people!)
Publish Date: July 28, 2012 1:10 PM
Las Vegas - Oct 29th - Nov 2nd 2012
Publish Date: July 25, 2012 12:35 AM
London - Madame Tussauds June 29th 2012
Publish Date: July 25, 2012 12:33 AM
Singapore July 13th 2012
Publish Date: July 25, 2012 12:32 AM
Orlando June 18-21st
Publish Date: July 25, 2012 12:29 AM
London June 25-29th
Publish Date: July 25, 2012 12:29 AM
Singapore July 9-13th
Publish Date: July 25, 2012 12:27 AM
Why does an association that is there to support the interests of its members & nation get so petty when one of their members wins a ContactCenterWorld award at what has been referred to the Olympics of the Contact Center Industry?
Shame on the association - why would anyone want to criticise its members for entering global awards! It's like a sports club saying to a member who goes onto the Olympics 'What we are not good enough for you anymore?! - we don't want to know you anymore because you don't compete locally! ' - how pathetic!!!
Publish Date: July 18, 2012 3:47 PM
Having an awesome time at the APAC conference in Singapore (2012 Top Ranking Performers)
- really amazing presenters! Very inspiring!!
Publish Date: July 10, 2012 9:31 AM
we had a blast! Pictures say a 1000 words right!
Publish Date: July 4, 2012 4:36 PM
Excellent ideas coming out at the event - technology innovation and self service ideas amazing! leaders and sales/service presentations brilliant. Shame some delegates only made 1 day - they miss so much!
Publish Date: June 28, 2012 9:39 AM
just come back from one of the greatest events in the contact center industry! sure I am biased but when you hear rave reviews and comments how it was so much better than others I can brag a little :)
Amazing people sharing amazing stories - I learnt so much last week and must thank the best in the Americas for their sharing - read more at
Publish Date: June 26, 2012 10:25 PM
Have to say my experiences with BA been disappointing recently. I went from a Silver to Gold member back on April 8th 2012 and still not received a card despite numerous calls and emails to ask what’s happening. Also service on board planes a little poor - on a flight from Orlando to Gatwick there was an advert on the BA TV for a SIM card which is free in the highlife mag - there was no SIM so asked cabin staff who recommended I write to the company concerned if there was not one on the plane. Also trying to contact exec club whilst in London was told to call North American line - how stupid is that! Tried the web and was told to call local office ie UK not North America!!
Come on BA you are a British Company, I am in the UK at a hotel and now I have to call an international number regarding my account? Service is on a slide with BA - thinking about dumping them - sad because I went to the BA center in Orlando and one of the managers there I respect - but when things take a dive and you get no support what options do you have other than going with a competitor? Poor service sucks and been getting a lot from BA past year - maybe I upset them by complaining last time - who knows?!
Publish Date: June 26, 2012 10:21 PM
This week I experienced problems with service from a variety of suppliers and in many cases the people servicing me lacked common courtesy. I’ll share one example now - more to follow!
I had booked a 6:10am flight from my home town (Thunder Bay) to Toronto Tuesday and got to the airport on time. I went through the security and arrived at the gate 15 minutes before boarding time. I then sat down and waited for a boarding announcement. Then I got a message on my cell phone from Tripit (very useful travel program folks - worth getting!) to say my 6:10am flight had been cancelled and that I was rebooked on the 7:25am flight which was a slower plane so would be almost 1.5 hours behind schedule when I arrived. I looked up at the message board and there was nothing about the cancellation so I went to see the airline agent who, when I asked about the flight being cancelled responded "yes we are just getting to that, would you like me to rebook you on the next one?" 'Yes" I replied and she went down a list of names and put a line through mine. I told her this was going to cause me issues and all she said is "keep your boarding pass and phone the airline if you want"
She did not apologize for any inconvenience. She was not empathetic, just nonchalant about the whole situation. It took another 20 minutes (approx.) before they made an announcement about the flight being cancelled to other passengers.
Yes the cancellation was annoying but so was the lack of common courtesy - what’s up with that? Not even an "I am sorry". You had any experiences you can share? We'd love to hear them!
Publish Date: May 10, 2012 3:59 PM
I just booked a rental car thru a rental company I have a loyalty program with and noticed a link for a $10 rebate so clicked on it only to see a message that I need to call a 1-888 number so I did.
The call was answered within a few secs and the agent told me I would get a rebate. I asked why and he said smartly "because you called the rebate number" he then said "ok so what I will do is start by taking your name". I asked "how long will this take?" and he replied "depends on how many questions you ask"
Now its almost midnight and the call seemed weird. I don't know what this call was supposed to be about - I guess some sales promo - it was not explained and he did not aswer my question so I just hung up.
Not very smart - If I felt if the reason for the questions was clear and he was not such a smart a** I would have continued. Have to say left a bad impression of this whole program and the company I booked my rental through!
Image below shows the post-booking offer. You guys know who you are - makes me rethink my strategy for who I book with in the future!
Publish Date: May 6, 2012 4:56 AM