In order to effectively run a Contact Center, you need to help employees maximize their output. This can be done by firstly, caring for the health and happiness of employees, and secondly, motivating and encouraging employees to be as productive as possible.
Both of these subjects requrie a lot of discussion as they are difficult tasks. Today I want to specifically discuss the second point, something that can be hugely benefiicial to workers at a contact center.
"A lion is the composite of all the lambs it has eaten", says a proverb. Another one says "You are the average of the 5 people you most associate with." Both of these proverbs touch on the truth that whatever kind of material we consume on a dialy basis, and whatever kind of people we associate with changes us. We become like the people we are closest to. We are deeply affected by the material we read and listen to.
For this reason, regularly consuming productivity material helps a person to become more effective with their time, more focused on their goals, and more likely to have a large, postiive impact on the company they work for. Helping contact center employees understand their tasks and complete them quickly is something thatt should be on the top of managers' minds.
There are some great productivity blogs out there. I read many blogs in a week, and one of the best benefits I have found from reading lots of blogs is that they help me read and write better, two skills that can help anyone perform better in whatever sphere they might be in. There are lots of great productivty blogs out there, and choosing the right one for you comes down to trying out a few and seeing which one makes you feel the best. Prodcutivity blogs can be consumed quickly, and the written format makes it easy to copy/paste and take notes in. Different bogs offer different styles, depending on what kind of aspects of productivity you most want to focus on.
For those who aren't as fond of reading, but enjoy listening to podcasts as they work out, commute or do other tasks, podcasts are an amazing option. I have found that I can usually find plenty of time throughtout the day for a podcast, although finding time for reading blogs is a littlel trickier. The best productivity podcasts out there, coincedentally, are also some of the best blogs. Frequently, companies take their content and make both a podcast version and a blog version of it, so this makes sense. Podcasts make for easy and enjoyable listening, and if you go into a productivity podcast with the mindset and desire to improve your personal abilties and overal output, you will be amazed with what comes out of it.
However you choose to help yourself and your contact center employees increase the rate at which they complete tasks, your sacrifice will not go to waste.
Publish Date: September 27, 2022 3:37 PM
Providing awesome benefits is a great way to improve employee satisfaction and retention. In a recent study, 60% of employees confirmed that benefits are a “very important contributor” to job satisfaction. Mobile dentistry is quickly becoming a popular benefit for just this reason. By providing an on-site dentist for your employees, you cut out a huge hassle from their life. Normally, a trip to the dentist requires an hour + of driving and a half day off from work. A mobile dentist eliminates that entirely.
A typical mobile dentist in Ohio will provide all the services of a standard dentist, with none of the hassle. They take a standard conference room or break room, and temporarily transform it into a dental office. In and out in 24 hours, your business doesn’t have to do anything except watch in amazement. A traveling dentist transports all the dental chairs, equipment, x-ray machines, computers, privacy screens and more.
Your employees no longer have to drive, park, or sit in a waiting room. They don’t even need to contact their insurance to handle payments. A good mobile dentist works directly with the insurance provided by the company, which means that your employees won’t have to haggle with their insurance. The traveling dentist does all of that.
The direct communication with the insurance company also makes a mobile dentist entirely free to your business. Neither you or your employees have to pay anything for their visit.
Encouraging and empowering your employees to care for their dental health can legitimately change their lives. 90% of systemic diseases start in the mouth, so proper dental care can prevent some serious issues later on in life.
By showing your employees that you care about them as people in the long term, not just as short term money makers, you develop trust between your business and your employees. This care and trust is what makes a good company a great company. The people are what make a successful business, so take good care of them.
Publish Date: June 23, 2021 8:21 PM
Gossip, backbiting, and cliques are three things that should be the enemy of all teams. When team members develop feelings of animosity towards one another, feel overworked, or uninspired, the team’s goals fade from focus and team members become more focused on their own well being or their own reputation rather than company goals. Just like the massive wire rope cables that hold the Golden Gate Bridge have to bear up an ambitious weight, so does your team. The cables of this bridge are composed of thousands of intertwined wires braided together that bend and fold around one another, creating a sum of strength greater than the sum of the individual strengths of the cables. This is how a strong, functional team needs to work, too. Team members need to be tightly and efficiently bound together in order to accomplish impressive goals.
Here are three things you can do to engender a spirit of unity and teamwork at your company and increase team efficiency.
Team Goal Setting
It's no debate that mindful goal-setting significantly improves team productivity and unity. Writing down a goal significantly increases the odds of completing it. Have weekly team meetings to set goals as a team. This will put everyone on the same page, and create accountability and a shared sense of purpose. Allowing your team to set their own goals will provide ownership more than if someone else decided their goals for them. You can start with discussing what the team wants to accomplish as a whole, and then ask team members to propose what steps they will take to do so. Once everyone has their weekly goals and plans to accomplish them, post them somewhere that the whole team will see regularly. Check in on the goals the following week to see what worked and what didn’t to help inform the next set of goals
Not Working Off the Clock
Extremely devoted employees may struggle to not take work home with them. Encourage your team not to work off the clock or during their breaks. While it shows determination, it can actually decrease productivity. If you spend all your time working, you’ll wear yourself down. This can result in decreased brain function and creativity. These are essential for productivity, so while your team may be working longer hours, they are probably doing approximately the same amount of work just spread out over a longer period of time. They can get worn down and even resentful, regardless of intention. Have you team only work during the allotted hours, but work hard and intentionally. The rejuvenation off the clock will only improve productivity on the clock
Don’t Overwork Your Team
Every company is trying to cut costs every chance they get. Smart businesses are constantly trying to find ways they can conserve and consolidate. However, when it comes to employees, don’t be stingy. They are a business’s most valuable asset and if you squeeze them for all they are worth, it will only hurt you in the end. Don’t give your team more work than they signed up for. Don’t add extra tasks that you could outsource or hire a new position for. If you take care of your employees, they will take care of you.
Publish Date: March 9, 2021 8:26 PM
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