No matter what product or service you offer, selling to a customer you have truly connected with is much more fulfilling than a sale to just some random customer whom you’ll never think of again. Not only will you come away feeling excited and optimistic, but your customer will too, and that can prove very valuable.
Developing a connection with your customers can do wonders for your company and give you a competitive edge by increasing customer loyalty, the potential for outside referrals, and of course the chance to sell more.
So, how do you build this connection? Following are a few tips and tricks to help you establish a rapport and transform a simple sale into a good relationship.
There are dozens of techniques for building good rapport with your customers—and hundreds of reasons why doing this is a good idea. For more tips and tricks, check out another blog post on maintaining meaningful relationships with your customers.
- originally published on Impact's Customer Service Blog at http://www.impactlearning.com/a-little-rapport-goes-a-long-way/ - learn more about call center sales training, customer service training programs and customer service assessments from Impact Learning Systems.
Publish Date: February 23, 2012 6:16 PM