Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

Creative Employee Incentives - Sarah Hedayati - ContactCenterWorld.com Blog

Creative Employee Incentives

Pro­vid­ing incen­tives for employ­ees is a great way to boost morale, pro­duc­tiv­ity, and pro­mote a har­mo­nious work envi­ron­ment. Even more impor­tantly, offer­ing incen­tives to your employ­ees in a non-traditional and cre­ative way allows you to keep track of improve­ment and reward staff for a job well done. Another great char­ac­ter­is­tic of incen­tives is their flex­i­bil­ity. Incen­tives don’t have to be used solely to honor an employee.

Tra­di­tion­ally, employee incen­tives come in the form of a pay increase or bonus money. While this mon­e­tary com­pen­sa­tion can undoubt­edly moti­vate your employ­ees in the short term, it is by no means the only way to encour­age top-notch per­for­mance from your staff.   Many employ­ees are moti­vated to increase their skills and knowl­edge by the prospect of pro­mo­tion or job enhance­ment. In fact, accord­ing to some stud­ies, employ­ees have cited var­i­ous incen­tives besides a pay increase that moti­vate them to achieve goals. Some of these include:

  • Recog­ni­tion for hard work.
  • Bet­ter work envi­ron­ment and work­ing conditions.
  • Job secu­rity.
  • Employer con­tri­bu­tion to a retire­ment plan.

In addi­tion to these ideas, you can also cre­ate an incen­tive sys­tem that is tai­lored to the spe­cific needs and wants of the staff in your com­pany. A way to do this is to ask your employ­ees, either through a sur­vey or in a pri­vate meet­ing, to iden­tify what rewards would be most mean­ing­ful to them. Include this “wish list” in their employee file. When the time comes around to show your appre­ci­a­tion of the employee’s hard work, you can ref­er­ence this list to help you reward them in a way that they would appre­ci­ate. For exam­ple, if Rich, an agent in your con­tact cen­ter, loves cof­fee, you might want to reward his small suc­cesses with a gift card to his favorite cof­fee shop. Other ideas could include free movie tick­ets, a gift cer­tifi­cate to a favorite store/restaurant, or even someone’s favorite choco­late treat!

....NOTE - content continues below this message

INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

Rewards are also a good way to boost employee morale dur­ing changes within the com­pany. If your busi­ness is imple­ment­ing a new tele­phone sales sys­tem, for exam­ple, you can use small gifts and perks to help smooth the tran­si­tion and make sure employ­ees feel appre­ci­ated for the effort they are putting forth to adjust to a new sys­tem. Fol­low­ing are addi­tional ideas for pro­mot­ing suc­cess and reward­ing accom­plish­ments within your company:

  • Give peo­ple their birth­day off with pay. Honor them and encour­age them to have fun on their spe­cial day!
  • Reward agents for report­ing other agents doing some­thing well.
  • For excep­tional achieve­ments or mile­stones, write a per­sonal let­ter of acknowledgment.

Incen­tives moti­vate your employ­ees and show them you value their con­tri­bu­tions to the company.

-- Originally published on the Impact Blog at http://www.impactlearning.com/creative-employee-incentives/

Publish Date: March 2, 2012 7:07 PM

Industry Champion Award Leaderboard

Submit Event

Upcoming Events

Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

Attending the EXPO is FREE to any member of our association and you can me... Read More...
 136 
Share

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =