Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

How Technological Changes Are Affecting Businesses - Sophia Belnap - ContactCenterWorld.com Blog

How Technological Changes Are Affecting Businesses

Changing technology affects every aspect of life. Inevitably, that includes business. The goal of any new technological advancement is to make everyday activities more efficient and convenient. While this is beneficial in all areas of life, it is particularly significant in business because greater efficiency means saving more money. Here are some specific ways that technology has changed, and continues to impact, business in general, especially small businesses.

Improved Communication 

Many people specifically think of communication when they think of technological advances. It makes sense because, in just the past 25 years or so, communication technology has been revolutionized in such a way that it is hardly even recognizable compared with the communication methods of the past. Having a smart phone with an LTE SIM card provides a lot of different platforms by which you can communicate with suppliers, distributors, and of course, customers. At the same time, centralized social intranet software helps to improve intra-office communications, e.g., relaying relevant data between departments and updating internal documents.


Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….

Broader Customer Bases

In the past, a small business was more or less limited to serving a local customer base. While this allows you to foster relationships with your customers, it can make it more difficult to turn a profit. However, if you have a website, you may be able to take and fulfill orders from as far away as you can manage to ship. Breaking into the regional market should be no problem, and even national and international markets may be available to you. It's not the technology that's limiting you; it's the costs involved with shipping your products.

Increased Productivity

Technology gives your employees more efficient tools with which to complete their tasks. You may see a major increase in performance as a result, even with the most fundamental business tech. Supervisors can set measurable goals for their team members, employees can process more information in less time, and the amount of human labor required can be reduced.

More Secure Data

You probably have some sensitive or proprietary information about your business. You may also have information about customers that has to remain secure. You may think that storing this information offline would be the most secure, and in some respects you are right. However, this is not very efficient. It is also unnecessary because there are plenty of user-friendly tools that allow you to secure your electronic data effectively, even with little background in information technology.

Reduced Operating Costs

Most of the impacts discussed here reduce costs in one way or another. Some additional cost reductions not already mentioned include giving representatives in the field smart phone apps with which to record their daily expenses. The apps can be synchronized with accounting software in the home office so that when the rep makes a change, the software automatically reflects it. There are other ways in which accounting, payroll, and record keeping can all be automated.

Collaborative Outsourcing

Ideally, you would perform all your business operations at your own facility. However, this may not always be possible due to limited manpower or lack of proper facilities. Technology allows you to outsource certain functions to other companies with the necessary resources to handle them, such as customer service and technical support.

Environmental Benefits

It is in everyone's interest, including your own business interests, to help protect the environment. Technology has made great strides toward the paperless office, i.e., one in which all records are kept online. While the paperless office is not yet a practical reality, technology moves businesses closer to that goal all the time. Going paperless, or at least as paperless as is feasible at the present time, helps to save environmental resources, such as trees and water, as well as in-office resources. For example, when you no longer have to keep physical records, you can clear up a lot of office space that you can repurpose for more pressing needs.

Some people think that small businesses do not need or have much use for technology, but in fact, the opposite is true. If you run a small business, technology can help level the playing field between you and larger competitors.

Publish Date: July 6, 2021 3:01 PM

About us - in 60 seconds!

Submit Event

Upcoming Events

The most important day of the year for the CC & CX industry in the world!

We are proud to announce the winners of The 2022 '17th Annual' Global Top Ranking Performers Awards, The World's Most Prestigious Awards in the industry! Read More...
 168 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =