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6 Technologies Every Business Should Invest In - Sophia Belnap - ContactCenterWorld.com Blog

6 Technologies Every Business Should Invest In

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Technology plays a central role in the business world today. With the right technologies, you can set your business on the path to lasting success. While the optimal strategy is different for every business, there are certain areas that every business should consider investing in. The following are six technologies that you should consider for your business, no matter what field you are in.

1. Remote Work Tools

More and more professionals are asking for remote or hybrid work environments. People like the flexibility of being able to work from home. While there are certain jobs that require in-person attendance, the COVID-19 lockdowns helped to show that a surprising number of jobs can be done remotely.

 

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Consider investing in remote work tools that will help your team to work from anywhere. These can help to increase productivity and reward team members with a greater degree of autonomy and flexibility.

2. Mobile-Friendly Website

Today, mobile devices enjoy extremely wide adoption. In fact, many people either use a mobile device as their primary way of connecting to the internet or as their only internet-connected device. Therefore, it is extremely important for all your online presence to be mobile-ready.

If you are using platforms such as social networks, these are already mobile optimized. However, your owned content such as your website needs to be designed so that it is highly mobile-friendly. Fortunately, there are many web designers that can help with this.

3. Cybersecurity

Cyberattacks are becoming an increasing concern for businesses all around the world. A potential attack could cost your business a substantial amount of time, money and goodwill. While attacks on global corporations are more likely to make the news, those on small businesses are far more common.

 

Investing in cybersecurity is important for every business. Don’t worry if you pick up the latest IT news and find yourself asking what is ransomware? There are many security specialists who can help you to establish secure IT systems for your business, even if you don’t have a huge budget.

4. Automation

Increasing productivity is always a good thing in the business world. With the right automation tools, you can accelerate your processes, reduce mistakes and get more work done. Plus, with the power of automation, you can more easily onboard new team members because less training is needed.

 

There are lots of things you can automate in a business. For example, you may set up marketing automation to more easily time the release of new information. Alternatively, you may implement automation in your production operations. These can both save time and money.

5. Self-Service Customer Service and AI

Many customers are interested in getting more self-service customer service. People are tired of waiting on the phone for an agent to respond (especially when those agents seem to be overly rushed and not thoroughly informed of anything beyond the most basic customer needs).

With artificial intelligence tools, you can deploy self-service customer service models. This can help you cut costs while also providing more convenience to your customers. Of course, they should always be backed by human representatives. Additionally, you need the right tool to offer true value to your customers.

6. Wellness Tools

Professionals don’t always live the healthiest lives. This isn’t in anyone’s interest. If someone burns out, it is bad for the individual and the business. Therefore, it is a good idea to invest in wellness. Specifically, you may want to consider a wellness tracker or other app.

While these tools can be gimmicky when implemented improperly, they can also be very valuable when used as part of a broader effort. You need to both encourage wellness and provide the time and resources to be well. Show your team members that you value their wellness.

Make Smart Investments For Your Business Today

Discover more about investing in technology to accelerate your business’s success. With the right solutions, you can build a stronger and more future-ready company.

Publish Date: May 2, 2022 5:56 PM

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