Hotel managers handle various hats, from keeping employees on task to ensuring the property remains in tip-top shape. With many things under their control, it's essential to find ways to streamline and improve efficiency and profit. Managers can't stop and wait for things to get done. They must command with presence and organization. Consider using the following tips for those looking to enhance their management prominence.
Your venue remains operational when it's booked. You want to keep demand strong, which requires a heavy online presence. Managers should encourage a digital visual presence, allowing customers to snap pictures and share them online. Don't be a wallflower; be the garden everyone wants to see.
Create a witty hashtag or line. Make photo op stations on the property with the whimsical line nearby. Then, let your customers brag about their wonderful stay. After all, word of mouth is an excellent way to get others through your doors. Doing it through images and online platforms helps that spread faster and better.
For instance, potential customers may spot the Westin Richmond when they see their friend's pictures. The visual encourages them to look it up and consider it for their next stay.
People stay in hotels for several reasons, primarily work or travel. No matter the reason, these patrons want efficiency and speed. Don't expect them to stand at the counter; waiting in a long line when checking in at another place nearby is half the time. Managers, therefore, should hunt for ways to use technology to ease procedures and ensure customer satisfaction.
Of course, don't cut out the human touch. Find a happy blend between technology use and staff assistance. The combination delivers friendliness without the fuss.
Don't wait for people to come to you. Find customers for your place. Be an active hunter, seeking groups and events for your establishment. Host conferences, advertise your meeting space, and consider blocked rooms for special occasions. Network with local organizations to gain contracts for their business meetings or specials.
Hotel stays and satisfaction don't hinge on one person. Visitors judge the property from when they park to when they pull away. That means they consider every worker and area from cleanliness to check-in. Ensure your employees understand that everyone should collaborate to create an excellent travel experience.
Talk to different departments about how things are going. Train people to know their roles and do them well. Run a tight ship with high expectations, and when something isn't going well, reach out to those employees and find out why it's falling short in their division.
What do people want right now? Are they looking for a good breakfast? Do they want luxurious sheets? Perhaps they want additional entertainment or a free drink. Know the current travel expectations and trends. Spend time researching the latest and greatest in the field, making adjustments to the property. This could be anything from easy check-ins, extended hours or a change in decor.
Don't neglect communication skills. Remain present on the property, visible for people for staff and visitors to see. Then, let others know your goals and needs. Management isn't a quiet job. It would help if you talked with others, found problems, resolved conflicts and offered advice. It's constantly discussing the ups and downs and staying with others.
Hotel managers are major multi-taskers. It's about people and pleasure and getting those to-do lists done. Take the time to work with staff to make the property look good and operate well. Those touches and communication about your expectations remain crucial to running a smooth ship. Thus, stay active and involved with all of your team members.
Publish Date: August 19, 2022 9:16 PM