Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

6 Tips To Improve Your Hotel Management Skills - Sophia Belnap - Blog

6 Tips To Improve Your Hotel Management Skills

Hotel managers handle various hats, from keeping employees on task to ensuring the property remains in tip-top shape. With many things under their control, it's essential to find ways to streamline and improve efficiency and profit. Managers can't stop and wait for things to get done. They must command with presence and organization. Consider using the following tips for those looking to enhance their management prominence.

1. Maintain a Visual Presence

Your venue remains operational when it's booked. You want to keep demand strong, which requires a heavy online presence. Managers should encourage a digital visual presence, allowing customers to snap pictures and share them online. Don't be a wallflower; be the garden everyone wants to see.

Create a witty hashtag or line. Make photo op stations on the property with the whimsical line nearby. Then, let your customers brag about their wonderful stay. After all, word of mouth is an excellent way to get others through your doors. Doing it through images and online platforms helps that spread faster and better.

For instance, potential customers may spot the Westin Richmond when they see their friend's pictures. The visual encourages them to look it up and consider it for their next stay.

2. Invest in Technology

People stay in hotels for several reasons, primarily work or travel. No matter the reason, these patrons want efficiency and speed. Don't expect them to stand at the counter; waiting in a long line when checking in at another place nearby is half the time. Managers, therefore, should hunt for ways to use technology to ease procedures and ensure customer satisfaction.

Of course, don't cut out the human touch. Find a happy blend between technology use and staff assistance. The combination delivers friendliness without the fuss.

3. Seek Events and Leads

Don't wait for people to come to you. Find customers for your place. Be an active hunter, seeking groups and events for your establishment. Host conferences, advertise your meeting space, and consider blocked rooms for special occasions. Network with local organizations to gain contracts for their business meetings or specials.

4. Embrace the Team Concept

Hotel stays and satisfaction don't hinge on one person. Visitors judge the property from when they park to when they pull away. That means they consider every worker and area from cleanliness to check-in. Ensure your employees understand that everyone should collaborate to create an excellent travel experience.

Talk to different departments about how things are going. Train people to know their roles and do them well. Run a tight ship with high expectations, and when something isn't going well, reach out to those employees and find out why it's falling short in their division.

5. Know the Trends

What do people want right now? Are they looking for a good breakfast? Do they want luxurious sheets? Perhaps they want additional entertainment or a free drink. Know the current travel expectations and trends. Spend time researching the latest and greatest in the field, making adjustments to the property. This could be anything from easy check-ins, extended hours or a change in decor.

6. Communicate

Don't neglect communication skills. Remain present on the property, visible for people for staff and visitors to see. Then, let others know your goals and needs. Management isn't a quiet job. It would help if you talked with others, found problems, resolved conflicts and offered advice. It's constantly discussing the ups and downs and staying with others.


Hotel managers are major multi-taskers. It's about people and pleasure and getting those to-do lists done. Take the time to work with staff to make the property look good and operate well. Those touches and communication about your expectations remain crucial to running a smooth ship. Thus, stay active and involved with all of your team members.

Publish Date: August 19, 2022 9:16 PM

About us - in 60 seconds!

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =