Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

How You Can Provide Great Customer Service Online - Sophia Belnap - ContactCenterWorld.com Blog

How You Can Provide Great Customer Service Online

Because more people are using the internet than ever before, businesses of all kinds are now having to prioritize the online customer service as a pillar of their overall reputation. However, many businesses are stumped as to how they can achieve excellent customer service results online. If this sounds like you, then read the tips below to learn how you can make your customers satisfied consistently online.

Recruit The Right Customer Service Team

When you are trying to make sure your customers have a positive impression of your business online, then you need the right people at the helm. Whether you are trying to improve your net promoter score to attract new clients, or if you are simply trying to put out fires, the right customer service team will serve you in several dimensions.

Begin by vetting potential hires with detailed interview questions. The right training program can also help to educate your team on the specifics of your products and services. It also helps to train your customer service team in de-escalation so they know how to deal with angry or unruly customer queries.

Make Your Website Easy to Use

Customer service isn't just about fielding complaints with grace and efficiency. It's also about making sure customers are having a good time when interacting with your brand. In today's world, this means you have to build a website that is not only functional but easy to navigate. When you do this, you eliminate a lot of the issues that are typically associated with problematic business models.

A complete FAQ page goes a long way toward answering common customer questions. You should also aim to design your site in such a way that it is easy for people to get where they need to go without any added fuss or hassle. This can also lead to increased consumer confidence.

Create Easy Contact Forms

When a customer does have a problem, the last thing you want to do is to make it challenging for them to get in touch with your team. Providing a wide variety of contact options is optimal if you are able to handle it. Create detailed email forms so customers can describe their issues before a customer service agent handles their problem.

When providing live customer support on the phone, also strive to answer calls in a systematic way. If a customer calls with a problem, it helps for them to know that they are being served with the utmost care. Again, this is where your customer service training comes into play. Remember the old adage: the customer is always right.

Use Online Chat Services

In today's world, there are several choices for creating a stellar customer service profile online. One of the leading techniques is to make use of live chatbots. These services can be embedded directly into your website. Typically they collect redundant data to identify your customer and their problem before forwarding the issue to a live member of your team.

In some cases, these chatbots can even eliminate the need for a customer to speak to a member of your support team. You can set your bot up to serve as an advanced FAQ, taking in customer queries and returning common solutions. From there, if a customer still needs help, then you can program your chatbot to escalate the situation to a member of your support team.

Use Social Media

Social media isn't just for funny cat videos and selfies. It can also become quite a powerful online customer service tool. SItes such as Twitter allow you to stay connected and provide real-time updates to your customers when your website or other services are having trouble. Sometimes customers like the added layer of communication, especially in times of uncertainty.

There are lots of challenges in providing great customer service online. Remember to follow these steps the next time you are trying to make sure your customers are happy with your service online.

Publish Date: September 19, 2022 5:26 PM

About us - in 60 seconds!

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =