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Technology Trends Your Business Needs to Know About Before 2022 - Sophia Belnap - ContactCenterWorld.com Blog

Technology Trends Your Business Needs to Know About Before 2022

The speed at which technology is changing is virtually unprecedented, and the business environment is changing along with it. Everything from products and services to daily operations is having to adjust to keep up with accelerating change. Many of the trends that characterized technology in 2021 are evolving further as they move into 2022. To stay relevant, businesses must adjust or risk falling far behind. Peruse this article for five of the most dominant technology trends to follow as you transition into the coming new year.

The Internet of Things Connectivity

The Internet of Things (IoT) has become a part of everyday life. Internet connectivity in its infancy was once reserved for very specific devices and often with very limited reliability. Today, with the IoT, internet capabilities have extended to any number of devices from cellphones and computers to kitchen appliances and smartwatches. Additionally, the 5G network and 5G charging function is revolutionizing the speed of connectivity, with rates 100 times faster than its predecessor, 4G. 

For businesses, this technology translates into several beneficial practices. IoT and 5G create more real-time data analysis for problem solving and recommendations. It also opens the door for more personalized and efficient commodities and gadgetry. 


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Artificial Intelligence 

Artificial intelligence (AI) is not a new concept; however, the rapid adjustments in AI can be traced directly to the volume of data that comes with the real-time data collecting capabilities brought on by the IoT. When you think of AI, systems that can think, act and process information like humans probably comes to mind. This is a component of AI, but it will transform just within the next couple of years. 

A vast majority of businesses are already implementing AI into operations. It's found in applications and data-mining technology. It's also the foundation of customer support automation, primarily Chatbots, which will be discussed further in this article. 

Customer Support Automation 

Automation has become an invaluable asset for businesses, and the ability to automate customer support using Chatbots saves time and resources. Live chat software uses AI to mimic human responses to online questions quickly and efficiently. There is no delayed reaction or long wait times; customers can get answers to their questions in real-time.

This technology has evolved exponentially just over the last few years. The previous generation was easily detectable and could take away from user engagement. However, new live chat programs take advantage of machine learning and are able to conversate more naturally by processing and reciprocating human emotions. 

The Adoption of Robotics

More and more businesses are now capable of adopting robotics technology. What was once available only to large companies can now be used by small business owners. For example, collaborative robots are helping to advance safety measures and make small manufacturers more competitive. They are routinely implemented in areas of business that are neglected because of the limitations set by human safety necessities. Even hospitality companies are using robots to handle deliveries. 

Ultimately, the concept of using robotics in business is meant to make things easier. To meet that need, new robots are developed all the time. They lessen the workload of menial labor and allow staff to focus on operations that require more critical thinking. As robotic functionality continues to improve, businesses will find more ways to increase productivity and promote innovation.

Virtual Reality and Other Immersive Technologies

Virtual reality, augmented reality and mixed reality were once synonymous with a gaming experience. Today, this technology is expanding to many elements of business operations. Companies can create a fully immersive training experience for onboarding. Property companies can use immersive technologies to allow potential buyers to take a look at available properties from the inside out without ever stepping a physical foot on the space. You can see what glasses and clothing will look like on your body from your phone or computer. The possibilities are vast, and VR can be combined with other technologies for better user engagement.

Collectively, technology trends in business can have a profound effect on customer relations. Whatever your goals may be, you can find ways to advance your operations and gain a competitive advantage. Stay mindful of these trends and stay on top.

Publish Date: November 17, 2021 5:53 PM

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