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5 Tips for Quickly Observing and Solving Problems from Anywhere - Sophia Belnap - ContactCenterWorld.com Blog

5 Tips for Quickly Observing and Solving Problems from Anywhere

Sometimes, you feel like you're getting nowhere when you try to solve a problem, no matter the context of the problem. This is not uncommon, and there are many tips and tools you can utilize to help make solving them easier. Here are five tips for quickly observing and solving problems from anywhere.

  1. Leverage Monitoring Technology

Tools such as cloud monitoring, network monitoring and other systems meant to monitor various computer programs are incredibly helpful when it comes to problem solving. These tools help you keep an eye on your entire network or on specific programs or systems so you can be alerted as soon as an issue occurs and you can address it immediately. This process can be simple, such as antivirus software making sure your network is kept safe from malware and either quarantining malicious programs or alerting you to them. It can also be complicated, as in the case of cloud monitoring, which helps you keep an eye on a large amount of data and many programs, triage issues and collect as much information as possible to determine and solve problems.

  1. Incorporate Automation

Another useful technological tool you can use to solve problems in the long term is automation. Robotics, automatic processes and artificial intelligence programs can take much of the guesswork and fallibility out of any given process or procedure. This can both reduce the likelihood of a problem occurring and help make it easier for you to pinpoint where and how a problem does occur. It can also be easier for you to solve the problems you find due to the relative standardization of automatic processes compared to manual ones.

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  1. Take a Rational Approach

Looking at a problem rationally is an essential tool for anyone attempting to solve a problem. The rational approach involves attempting to break the problem down to its essential parts and then figuring out the best solution available to you for the problem. First, you'll define what the problem is, including determining your role in solving it, triaging it and ensuring you understand it. Then, you can begin identifying potential solutions and approaches and choose the best one. Finally, you should implement that solution, monitor the implementation and verify that the solution worked as intended.

  1. Make Sure You're Solving the Right Problem

Even if you look at a problem and try to solve it rationally, you may not be attempting to solve the right problem. It's important that you be able to take a step back and try to look at the problem within a larger scope. Think about how big the problem is compared to other aspects of the process or job. Consider the impact of solving it versus not solving it. Determine whether it's actually one problem or whether it's multiple problems. If an issue seems too complex, try to take it apart and get to the root of it.

  1. Check Open Source Resources

Open source resources are another vital resource for dealing with and solving problems. Open source resources are those that are open to anyone to edit, question, use and discuss. This means if you experience a problem with the software, chances are high that either someone else using it will have experienced the same or a similar problem or will be able to help you solve your problem. He or she may be able to give you advice or help you troubleshoot.

Not every tool and strategy will work for every situation, but some of them are applicable across many types of problems. For example, practicing mindfulness can help you stay calm in a stressful situation but computing solutions may not be helpful for interpersonal conflicts.

Publish Date: March 16, 2022 5:23 PM

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