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What You Need to Know About Order Entry Software - Sophia Belnap - ContactCenterWorld.com Blog

What You Need to Know About Order Entry Software

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The world of commerce is changing, with e-commerce platforms and solutions becoming essential business tools for companies of all sizes. To push your business to the next level of sales and automation, it is a good idea to look into order management and entry software solutions. These apps move tedious data entry tasks from dedicated teams to automated processes, freeing up your time and personnel for other tasks.

Order Management Definitions

Order management is a broad category of business processes that includes order entry software, inventory tracking solutions and your supply chain from materials purchases to the final customer. The more steps in your order management process you can automate, the less you have to rely on time-consuming manual input. For example, suppose your point-of-sale software automatically checks inventory levels, verifies the payment and inputs the order data into your order processing calendars. In that case, you will not have to do each of those tasks yourself.

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Order entry is, quite simply, the task of entering the customer and ordering information into the system to record the transaction, shipping information and payment data. Until recent improvements in the automation of business processes, order entry was done manually into each system needed to interact with the order, such as inventory management, shipping, and point-of-sale. Many order management software packages will include entry processes, but it is vital to double-check that these tasks will be automated before purchasing a solutions bundle.

Benefits of Automating Order Entry

While some benefits of automating the entry of customer order information are easy to see, other boosts this software can offer your company are harder to recognize before implementing the changes. For instance, you can also use the customer data gathered for processing, filling and shipping orders to send more personalized marketing emails and add it to the data sets you use to generate sales, marketing and company performance reports. Because this type of software streamlines the order fulfillment process, your customer will receive their products or services more quickly, giving you an edge over your competition.

How the Software Works

Once your customer hits the "buy" button, your storefront software will interact with everything from payment processing applications to your inventory management system to ensure that the client's order is paid for, available for packing, and pulled from the shelves for shipping. With order management applications designed to automate order entry, your software will more effectively communicate the information needed for these tasks with little to no interaction or data entry on your part. The best-fitting software packages will check your inventory for you to prevent back-orders and check the order routing for the correct shipping method. It will also input the shipping information and streamline getting the package to your customer as quickly as possible.

What to Look For

When shopping around for suitable order management software systems, it is good to look for solutions that automate the order entry processes. You can also find software for just order entry, add it to your current solutions package and avoid setting up an entirely new system when your current one is just lacking automated order entry. With the world of e-commerce going more mobile-based with each quarter, your software solutions should be able to handle both mobile and desktop functionality with the same precision. The more systems your order entry solutions can interact with, such as shipping and marketing, the more tasks you can automate to save time and money for the whole company.

Conclusion 

In the business world, the more tasks you can automate, the more streamlined your company is, and the better you can help your customers find what they need. For the proper entry and management of customer orders, this means finding software solutions to automate the order entry process to more quickly check your inventory for the items, process client payments and ship orders to your customer. It is essential to check software package capabilities for automated order entry, integration with crucial supply chain solutions and even data storage capabilities for your company reports.

Publish Date: March 11, 2022 1:44 PM

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