Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Business Improvement Tips You Need To Know - Sophia Belnap - Blog

Business Improvement Tips You Need To Know

Running a business can take a lot of skill, and it can often feel challenging. This can be especially true when you are either just starting out, or are working to make meaningful improvements to your business and the way that you run it. While it might seem like a lot to tackle, the good news is that there are simple steps you can take to help make the right kinds of improvements to your business and to get it on a better track. If you are looking for some tips to help you improve your business the right way, here are some things to consider. 


Use New Types of Tools

....NOTE - content continues below this message


We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!



When you are going through the process of making improvements to your business, it is important to make sure that you are trying out the new types of tools that are available to you, like distributed tracing or customer service software. There are many who might feel intimidated by trying out new technology and may worry that it will slow down their business processes. While introducing a new way of doing things might slow you down initially, the reality is that this will only be for a short while. After you and your employees have adapted to the new tech, it will often help you to do things more quickly, and more accurately as well. In the long run, this can help you boost your business in a big way.


Do Meaningful Research

Along with trying out new types of tech and new tools, making sure that you keep doing quality research as your company grows is also essential. There are many business owners who may think that they can stop or slow down with research once their business is established. The reality is, though, that slowing down with research is seldom a good idea. If you want your company to grow well, it is important to make sure that you are continuing to do research at every stage of your business's development. The kind of research that you focus on will vary, depending on what your goals are and what kind of business you are running. For some, it may make more sense to focus on better defining who their target audience is, while for others it might make more sense to research their competition more thoroughly. Whatever the case, the more that you can do research, the easier it will be for you to strengthen your place in your market, and reach your company goals. 


Work On Your Customer Service

Something else that is highly important to focus on if you want your company to succeed is your customer service department. Even though lots of business owners are aware that customer service makes a difference, they still may not realize just how important it is. The better your customer service is, the more valued your customers will feel, and the greater customer loyalty that you will have. Developing and maintaining customer loyalty can make a big difference for your company, because it is often easier to keep a customer than to obtain a new one. The more that you can look after your customers by being there for them when they have questions or concerns, the more that they will be there for you as well.


Fine Tune Your Social Media

Your social media matters when you are working to improve your company. Even though most are aware that social media matters, they might not understand all the ways that it can impact their company. Because so many find new companies online, a customer's first impression of your business most likely will come from either your social media, or your website. This means that you need to do the work to make sure you are giving them the right impressions. One way to make sure that you are getting the most out of social media is to consider the way that you are representing your business. Social media can be a great tool for defining your brand. The more clearly your brand is defined, the easier it will be for potential customers to recognize, and the more likely a potential customer will be to choose your business over another. 


A Few Parting Words

Running a business can be difficult work. This can be especially true if you are trying to find new ways to improve or grow your business. The good news is, though, that it doesn't have to be a complicated process, and that there is more than one way to make changes to your business that will make a difference. 

Publish Date: February 18, 2022 6:22 PM

About us - in 60 seconds!

Submit Event

Upcoming Events

The 17th Annual Best Practices and Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies! Read More...
Showing 1 - 1 of 5 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =