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5 Small Business Changes You Can Make Today To Create Big Benefits - Sophia Belnap - ContactCenterWorld.com Blog

5 Small Business Changes You Can Make Today To Create Big Benefits

No matter how well your business is going, it's essential to avoid getting too comfortable. Using the same methods without evaluating them from time to time can hinder your ability to grow. Staying on top of your game helps you remain competitive and able to advance when it's time. Here are five ways you can make small changes that can bring significant business benefits.

1. Evaluate Business Processes

Robust business processes provide the system for all of your activities and decisions. Good strategies will not slow you down with red tape or unnecessary procedures — they free you to focus on innovation, creativity, engagement and collaboration.

It's best to stay open-minded about your processes and be prepared to eliminate those that don't benefit you. Keeping a process in place just because you've always done it that way isn't good for your company. Focus on simplicity, and enlist your team members to help design new methods. After all, they are the ones who are closest to the work your company does. Staff members may suggest introducing MLOps, updating your training method for new employees, or raising the dollar amount for purchase order approvals. Do a test run on your improved process and ask for feedback before making permanent changes.


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2. Increase Employee Engagement

If you want your business to grow, consider how you handle employee engagement. A Gallup poll suggests that companies with high employee engagement outperform others by up to 202%. Engaged workers support your initiatives, find it easier to balance work and personal time, make better connections with customers and recommend your company to job candidates.

Talk to your employees about your business strategy. Ask them what they want and need to perform their duties effectively. Some other ways to improve employee engagement are:

  • Ensure they have the training they need — not just when they start their jobs, but continually as necessary
  • Automate repetitive tasks when you can
  • Praise staff members when they accomplish a goal or improve performance
  • Keep a policy of open communication
  • Encourage feedback and take it seriously

3. Cross-Train Your Staff

Sooner or later, your employees may have to perform tasks they don't usually do or help a short-handed department. This scenario is especially likely if you have a small company. Cross-training your staff ahead of time can help things run smoothly when the need arises.

Even if you don't anticipate employees working on jobs outside their usual scope, cross-training can benefit your business. Your employees can get a broader knowledge of what it takes to run your company. They can learn more about your product and processes, and as they get an idea of the whole picture, the knowledge they gain can help them serve customers better and perform their routine jobs more effectively.

4. Hold Short Meetings

Meetings are a necessary form of communication between departments and staff members. However, they can become time-wasters if they aren't managed correctly. Set a time limit for your meeting, begin it promptly and send an agenda to everyone beforehand so that they know what to expect. For next-level efficiency, consider holding your meetings while everyone is standing up so that no one gets too comfortable.

5. Schedule Meeting-Free Days

Giving everyone a day to focus on their work without the interruption of meetings is an excellent way to boost productivity. Some studies show it takes about 25 minutes to regain your focus after an interruption. Having a day or two per week without meetings can remove one distraction for your staff.

While you're at it, you can consider creating time blocks in which no one is expected to respond to emails or phone calls, allowing your team to get fully immersed in their work and maintain focus.

Sometimes, it's the small changes that add up to big benefits for your business. Whether it's a boost in productivity, increased employee morale or a reduction in time spent on redundant tasks, making adjustments can lead to significant gains for you and your staff.

Publish Date: November 3, 2021 4:29 PM

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