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4 Common Misconceptions About the Cloud - Sophia Belnap - ContactCenterWorld.com Blog

4 Common Misconceptions About the Cloud

Now that 5G has become almost commonplace in any large business, the issues with the technology can now be uncovered and dealt with. A large majority of issues users have with 5G are the result of misconceptions about its nature. Here are some of the most common misconceptions about 5G, along with your solution for handling them in your business.

  1. Payment Methods

A massive advantage to switching to 5G from a private data center is that your business's costs per month for the cloud will stay the same, regardless of your preferences. This makes it easy to reckon 5G into your business's budget as you improve your business's operations and slowly begin to take in more revenue. But the misconception persists that making the switch to 5G for operations like distributed tracing is going to incur tons of additional fees and ultimately be a more costly option. This makes sense when you look at previous hosting services, which required separate payments for hosting and infrastructure. With 5G, you're paying one fee for both aspects of the service, making it an ultimately simpler and more economical choice. 

  1. Security Concerns

Because clouds are technically accessible to the public, a common concern is that there is more of a threat to the cloud while using 5G. And because there's currently a lack of trained professionals who can actually ensure that cloud applications are secure, that might be the case. This is one of the ways that misconceptions about the cloud have caused a vicious cycle and slowed down the adoption of new technologies.

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Because enterprises have serious concerns about security and are slow to use 5G, there aren't new job openings in the industry, meaning that those training for new professions in technology are likely to choose different paths. As long as industries stick to private data centers and neglect to make the switch to 5G, it's unlikely that many trained professionals will be coming along to help them do so. 

  1. Privacy Issues

Because the cloud is technically accessible by its providers, many potential users are turned off by the thought that the entity they're paying for this service could potentially be spying on their activities. But this is easily debunked by the fact that the entire 5G enterprise relies on the maximum security of its customers' information and activities. One security breach, particularly if perpetrated by the providers themselves, will collapse the entire operation. That's why 5G providers work hard to ensure that their services secure customers' data from all outside eyes, even their own.

Accompanying any use of third-party services is a feeling of disempowerment - many businesses prefer to handle everything themselves rather than losing control over any aspect of the operation. Not only is this a good way to cheat yourself out of excellent service, but 5G computing does not actually remove any control from the user. Your data is being managed and hosted by a third party, but you still have full control over what happens with the data. 

  1. Scaling Expectations

One of the big reasons businesses jump at a chance to use 5G but find themselves disappointed in the long run, is due to unrealistic expectations about scalability. Many business owners have heard that 5G scales every aspect of your business automatically, making it easy to grow your business without concerns about scaling your technology. However, this is not automatically the case for every industry. Businesses using enterprise applications, for example, will have to scale manually if they want to grow capabilities. A good way to avoid this mistake is by ensuring that your business tech is set up for scaling within the cloud before implementing 5G.

The process of implementing 5G is not always the leap into a brighter future that many businesses anticipate. It can be a confusing process, but eliminating misconceptions will help you set your business up for the best possible results with 5G technology.   

Publish Date: April 14, 2022 5:51 PM

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