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6 Ways You Can Use Cloud Monitoring - Sophia Belnap - ContactCenterWorld.com Blog

6 Ways You Can Use Cloud Monitoring

Monitoring programs are highly effective methods of keeping an eye on various programs, systems, workflows and areas of your business. They typically function as automated systems so your monitoring becomes more efficient. One of these systems is cloud monitoring. Here are six ways you can use it.

  1. Metrics Monitoring

Cloud monitoring can be utilized across your entire computing infrastructure. One of the most common uses is metrics monitoring. This is a wide category, encompassing data, performance, storage and interactions between programs within your computing infrastructure. Without metrics, you're less likely to be able to scale, improve, integrate and ensure your entire infrastructure is able to be monitored. Depending on your needs, you may want to make sure your entire infrastructure can be monitored or only apply metrics monitoring to specific sections or processes.

  1. Continuous Monitoring

No matter what kinds of monitoring programs you use or what you use them for, you can apply them continuously to your computing environments. Utilizing continuous monitoring ensures that you will have coverage for everything you monitor no matter the day or time. While most monitoring programs are automated, there may still be some things they cannot solve or reroute on their own. Simple, common issues or concerns can be resolved automatically, even outside of operating hours. Any concerns that are rarer or more complex may need to be triaged so that an IT team member or other expert can resolve the issue when he or she has time or returns to work.

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  1. Cybersecurity

Cybersecurity is another important aspect of cloud computing. Because there are always going to be security threats to your computing infrastructure, it requires constant, consistent, powerful monitoring. Unlike other applications of monitoring, cybersecurity is best suited to continuous monitoring that covers all of your computing infrastructure, rather than being scheduled for specific times and only monitoring certain programs or systems.

  1. Operations Monitoring

You can also use monitoring to maintain or improve your operations and keep an eye on operations in case any issues, problems or questions arise. Operations is a broad term that applies to all the processes and workflows your company goes through every day. Operations monitoring is meant to help you ensure consistency across your entire organization's daily workflows and processes. The goal is to have one monitoring system available for all your workflows' and processes' computing-related needs, no matter what programs they use or what part of your computing infrastructure they're located on.

  1. Diagnostics

Monitoring programs can be used to assist in diagnostics. They can be used to perform many of the tasks associated with diagnosing and solving cloud computing issues. These programs may be simple, in which case you would mainly use them to keep an eye on your computing programs and systems for any issues or problems and alert your IT team to those issues or problems. They can also be more complex. A more complex cloud monitoring program may be able to solve certain issues on its own and triage other issues for your IT team to handle instead. The more complex the program, the more it should be able to do automatically.

  1. Website Monitoring

Websites require monitoring too. This monitoring can be similar to the diagnostic, metrics and operations monitoring you use for your own processes and workflows, or it can be used to assist users and help you improve your website's functionality and design. You can monitor how your users navigate the site, including the most common pages visited and places where users get stuck or decide to leave the site. You can then use this data to develop improvements and advancements to your website or to develop ways to attract more potential customers.

There are many potential ways you can apply cloud monitoring. The options you choose will depend on the type of business you're managing, the specific programs, systems and workflows you use and the reasons you have for monitoring those things.

Publish Date: April 14, 2022 5:50 PM

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