How to truly engage your customers across digital channels? - Shailany Vizconde - ContactCenterWorld.com Blog
Brand Embassy's newest white paper, "The Pioneer's Guide to Digital Customer Service," uses practical examples from the world's pioneers of digital customer service, like Zappos and Virgin Atlantic, to outline 5 simple steps your company can take to provide innovative, responsive and humanized digital customer service.
Reading this white paper will give you key insights into your customers and what they want, and will show you how you can increase loyalty and better your brand by putting your customers at the heart of everything you do. You'll also learn why empowering your customer service agents will help your brand excel. This is your go-to guide for information on the world's best customer service and how the emotions of your customers play a role in their decision-making process.
Publish Date: March 1, 2016 1:00 PM